Catalonia Riviera Maya & Yucatan Beach

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12854 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best Catalonia I've been too.

    Reviewed by jeffreysF1301OD() on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best time ever, and is my first, Betty is 5 star, she should have a raise she does to much for every one, I will come back if she is still employed here and happy, mi wife is happy and we have the best moments

    Catalonia Riviera Maya

    Reviewed by nedevac() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was my first time in Mexico and I enjoyed my stay in Catalonia. Upon arrival, the staff was very helpful and informative. Beatriz was very amazing and assisted me many times during my stay. She is very respectful and a sweetheart! They take many safety precautions to keep us safe during COVID and maintain the facility very well. Room service and housekeeping are outstanding! The food isn't' the best, however, the BLOVED and TAPAS restaurants are phenomenal. This is a family resort with kids so keep that in mind. Overall, for my first time, it was fantastic.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Great Honeymoon, felt COVID safe the whole time

    Reviewed by theauthenticaja() on Oct 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just visited Catalonia for a week for my honeymoon October 2020. This was my second trip there, I had visited once before the pandemic as well. Overall, there were far less people there than I have ever seen before, I think they can have 20% of their rooms booked at a time. All the staff was wearing face masks and face shields the entire time. All guests were required to wear face masks in any of the buildings/common spaces. Staff required guests to sanitize their hands and their feet upon entry to each building. There was an entire wing of the resort that was closed- you could still swim in the pool in that section but there was no lifeguard, bar, or food nearby. I would HIGHLY recommend you upgrade your room to "Privileged" because it gives you access to FREE room service, and the ability to eat at their good restaurants, not just the buffet. I would have been very sad if I had to eat the buffet food for every meal. However, I ate some of the best meals I've ever had at their restaurants for dinner. The staff was friendly. The wildlife was plentiful without being annoying, and the views were stunning.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Catalonia

    Reviewed by G2Texas() on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can’t say enough good things about this resort. Every staff member we encountered went out of their way to make sure we were pleased. Every thing from cleaning to how they handled hurricane delta. We upgraded to a suite in the privilege section and was extremely impressed. The resort is hurricane certified and there were a lot of evacuees from other resorts brought there for their safety. We closed the steel shutters and honestly slept through the entire thing without so much as a rattle. Want to give a special shout to Beatriz in the customer service area. She actually tracked me down just to get a signature on a laundry slip. The waiters in the restaurants were amazing and even helped my wife learn to navigate the menu app. There were two unfortunate events that required medical attention, and they were immediately on it. The two individuals received prompt care and were transported to local hospital as well as a doctor who ran down the beach from sister resort to assist. Beach was clean and well cared for. The snorkel area off the beach was very enjoyable and there were other things such as diving trips available. We have visited a number of resorts ( mostly 5 star) and the service at Catalonia was by far the best so far. the bartenders had our drinks ready for us before we were even able to sit . We highly recommend this resort, and will be returning as quickly as we can.

    Not what it used to be.

    Reviewed by Joe l(Three Rivers, Michigan) on Sep 30, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First off this is our 3rd time staying at Catalonia Riviera Maya and stayed 11 days and 10 nights this time. When booking direct we were not told half the resort is closed (the Yucatan side) and your choice of meals is the buffet and 1 a la carte that rotates nightly. The choice was so poor we walked to the marina and ate 2 nights. We booked a Privileged Deluxe Ocean View and our room was dated. Our toilet stopped working twice, maintenance shut our water off without telling us and we took cool/cold showers every night up until 2 nights before checkout due to not having our hot water fixed. One day we got a call at 5:00pm telling us we had to leave our room so the maid could clean. This was after being out all day. I told them no. Covid-19 wasn't really a priority. The only time masks were required or enforced was getting food at the buffet. They had a Mexican night at the pool and Mexico Independence day celebrations where no one wore a mask. People lined up to have there pictures taken with the same poncho and hat. Hand sanitizer was available throughout the resort though. I had watched videos from other resorts that had their tableware sealed in plastic. Not here, it's just left on the tables for you. All in all this was a huge let down. The couple we went with actually checked out a day early and went home. I can't give enough praise to the bartenders and servers who worked extremely hard and went out of their way to try and keep everyone happy. We understand this is a family oriented resort but seriously you shouldn't have to get in line at the pool bar because every seat is being taken by children. there should be at least 1 adults only pool. Perhaps the one with the bar.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-3

    Value

    Value-1