Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8579 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    THANK YOU GUEST SERVICE GUARDIAN ANGELS JORGE GARCIA (CHIEF CONCIERGE), PAOLA (PORTOFINA AND BUFFET MANAGER) AND EDUARDO

    Reviewed by albertcP265JQ(Gold Canyon, Arizona) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we have traveled to mexican resorts since 1985 and chose dreams sands (4th stay in last 5 years) to celebrate our 61st anniversary--primarily because of its perfect beach setting and balcony views-- we had safety concerns with virus--the hotel safety practices were outstanding in the elevators, spacing in way they served food--felt so safe and secure-- we really appreciated the care and attention bestowed upon us by chief concierge, jorge garcia-- knowing it was a very special celebration, he rolled out the red carpet for us--it is no wonder both guests and staff love him--we don't know how he worked it, but everyone on his staff addressed us by name--what a great personal feeling for us-- we took many of our meals in the buffet and portofino's, where our second angel, Paola, the manager, was always there to make sure we were happy with the service and meals--to the point we met with 2 of the chefs to discuss our food preparation and seasoning--she is tireless an wonderful-- our third angel was eduardo (pool and beach concierge)--he and his staff gave amazing service with drinks and food on the beach and pools--their energy and accuracy were amazing and always with a happy smile-- the hotel is an older facility with relatively small rooms, but is well maintained appointed-- although this resort is family oriented, because of the included children's explorer's club which children seem to love, it was nice to see alone WE-time for the adult parents--super option-- AM resorts sure knows how to do it right--cannot wait to return--

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    AMAZING EXPERIENCE

    Reviewed by valeriaz511() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friend and I had a reservation for 4 days. Since we arrived to the hotel everybody was so welcoming. The personnel in the hotel is excellent in customer service, no matter what they are always smiling. EDUARDO is a keeper! Excellent person, always making us feel good, taking care of us and making us laugh. Our bartenders OCTAVIO and LORENZO made us very happy with their mojitos. BALTAZAR, JOANNA, LEONARDO, DANIELA were our servers amazing service!! In our last day ALEX, GONZALO and DANIEL from Security department took us in a catamaran tour to snorkol, it was a woderful experience What a great professionals. In conclusion, more than falling in love with the resort, we fell in love with the personnel. Thank you guys for making us happy. I can't wait to go back. VALERIA ZULUAGA

    Wonderful & relaxing Vacation!

    Reviewed by AMBERMATT619() on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Dreams Sands for 9 nights, the first night we got in late (11 PM) everything was pretty much closed. The Coco cafe was open but there was not many options food wise there. Room service stopped at 1 1 so we were a little disappointed that first night. But it was probably our fault for getting to the hotel so late! We wont be doing that again! Other than that we had an amazing time!! The staff is EXCELLENT!! EDUARDO, the pool concierge, is great!! He really went above and beyond to make sure we were taken care of on numerous occasions. He even made sure to stop in to tell us goodbye, in the lobby, as we were leaving, which was really nice OSCAR, in the preferred lounge was another one of our favorites. We saw him pretty much everyday & we enjoyed chatting with him. He literally felt like a friend, super attentive & easy to talk to! And he makes great drinks :) All of the other staff were just as helpful & amazing, they really make you feel at home and they do everything they can to make sure you are taken care of. The pools are clean and warm & the ocean is absolutely beautiful. The food was ok, we had certain things we found we liked and pretty much stuck to those. We were sad the Asian restaurant wasn't open while we were there, but I think because of COVID a couple restaurants were closed. Overall it was the most relaxing, amazing trip!! We will definitely be coming back! Amber & Matt

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    EXCELLENT SERVICE AT DREAM SANDS CANCUN

    Reviewed by odalizcar(Laredo, Texas) on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a 5 day reservation all was good that we decided to extend it to a 9 day reservation... Customer service is excellent, amenities are excellent, bell boys excellent, bar tenders excellent, room service excellent, housekeeping excellent, waiters excellent... Mainly my go to people were ABRAHAM bell boy, waiter was GERSON the best, also waiter LAZARO, amenities staff were awesome SABRINA, JOSE, JENIFER, RAUL, OSVALDO, CHARLIE, bar tenders were ANTONIO, OCTAVIO... We really had a good time and mosr definitely coming back to this resort. They make you feel like your at home and they always remember your names. I highly recommend this staff members and this resort.

    WONDERFUL TRIP!

    Reviewed by kaitlynw930() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I thoroughly enjoyed our stay at Dream Sands. The beach was fabulous, the pools were warm, and there were many restaurants to choose from, but The Goucho Grill was by far our favorite. We also had a very relaxing afternoon at the spa with wonderful massages by Liz and Isabella. Additionally, all of the staff were very kind and helpful!