Dreams Vista Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 296 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    COVID BREAK

    Reviewed by Darkseid17(Staten Island, New York) on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    beautiful resort beautifully located the staff aims to please very amicable and love to go the extra mile, the grounds are well kept clean and properly sanitized thru this pandemic. but there were some issues such as there was no Buffett for dinner which was really a bummer, we had to go to their restaurants every night which was a bit troublesome since you had to dress for dinner, being on vacation one doesn't want to get dressed and should relax. Let's start with the "BLUEFIN GRILL" food was not top tier. portions were minimal and food was tepid at best. Portofino their Italian food was not even close to being Italian once again portions and what was on the menu, not what's to be expected coming from NYC where Italian food is the best. Their best food was LUCRECIA Mexican grill where the food was excellent and they spared no expense. I must also comment on drinks which for the top tier didn't measure up the drinks were super watered down. On several occasions, they had to be returned in order to get the right taste but what made it super pleasant was the staff people like ERIK, JESSICA, HENRY, SAHID, OCSCAR AVEMAR these guys went above and beyond making it pleasant. The long presentations trying to sell you a club membership for 50k with these inconsistencies tell me that once this place loses its luster you will be disappointed if they can't get these things updated food and drinks are what makes all-inclusive appealing and if you're not going to provide us these things then it won't be appealing for returns

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-5

    Great hotel

    Reviewed by G9478JLalexisl() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff and food are most excellent. Erika Jimenez was our house keeper and she went above an beyond with the little extras everyday. We had Chef Hector make us two delicious meals at the rooftop restaurant and the steak was one of the best I’ve ever had. Sahid set up our umbrella for us every morning at the beach and the bartenders all remember your name and order. Will be back to this hotel again. Love it.

    nice pool

    Reviewed by clairebU4023YY() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    i liked this hotel pool is huge service was great , rooms were very clean , i paid for a room with pool and they dis not have one available for me but they gave me with with a very small jacuzzi but is was ok all rooms have ocean view my mom was in a corner suite and her view was amazing food is ok the resort does not have beach i

    Excellent service in the preferred club and at the barracuda and beyond!

    Reviewed by N772ZRbeckym() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hector and Carlos in the preferred point and Fernanda and Jesus in the preferred pool as well as Eduardo on the beach really made this experience for us. Service at all the restaurants was amazing and the food was incredible. It was really a great trip with 6 couple, ages 32-42 We had an awesome time!

    This resort is phenomenal!

    Reviewed by oaklanj2020() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This best thing about this resort is the staff. This is easily the best, friendliest, most accommodating and kind staff I have ever encountered in my travels. I can easily recommend this resort based on the staff alone. The waiters, hosts, bartenders, concierge, bell area, every single person is tremendous at their jobs and treat you with the utmost respect and have so much patience. Now, the building itself is also remarkable, everything is extremely clean, all sanitized daily due to covid-19 and we’ll taken care of. It is a beautiful resort. The food is also incredible, many other resorts in this area have sub par food, but Dreams Vista does not! The food is amazing and prepared with love for each and every guest. They have awesome activities to do each day and the spa is great as well. However, the bars are my favorite! The bartenders are so kind and great at their jobs, my favorite bartender, Eduardo, at the beach bar is awesome and I would highly recommend paying him a visit if you’re staying here, he will make you feel right at home. Overall, I have nothing bad to say about this resort and I would highly recommend staying here.