Dreams Vista Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 89 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Beyond beautiful getaway, that we even extended our stay!

    Reviewed by AdriannaZapal(Schiller Park, Illinois) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First off I just want to start by saying I have never stayed at a brand new hotel so this trip was beyond exciting! It's literally brand new, not even a month old when I stayed there last month and super modern which I loved! Every room has ocean view which is always ideal. Me and my best friend decided to take a random trip to Mexico and it happened to be that we ended up at this hotel which originally wasn't the plan but I'm beyond glad that my agent recommended this place. We got a great deal for 6 nights, couldn't believe it actually. We even ended up extending our trip because we didn't want to leave! We had a slight issue with our sprinkler on the ceiling in our room but it was resolved eventually so that was the least of our worries. The only other thing I wish was better was the beach since that's usually what vacations are about but because they're brand new things take time and I know that it will get better in the future! They were already making adjustments as our last days came around so no doubt the beach will be awesome one day! Also the bars close pretty early (11pm) as well as the club (1am). Otherwise, service was great, entertainment was super cool, Elias is awesome! Love him! The entertainment manager Carlos also made an effort to make sure everything was going good, gave us his business card in case we ever needed anything. Kenny the bartender at the 360 bar on the rooftop in the evenings is beyond the best bartender I've ever came across in my life, hands down best drinks made from the heart with love for sure! Super nice guy! We went during covid time which I would honestly say was the best time to travel. 40-50% capacity max and there was room to do everything more so than usual when hotels are at 100% capacity, wasn't packed at all, no lines. Just perfect. I would recommend the Portofino and Hitamisu restaurants (apologies for spelling), as well as the infinity pool on the 17th floor which unfortunately was extra but for sure worth seeing. I've been to Mexico many many times but this time will never be forgotten because of how great my experience was at this hotel! Definitely will be back very very soon! Thanks to the awesome team they have at Dreams Vista! :)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    A beautiful getaway!

    Reviewed by jstebs616() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time at Dreams Vista! The rooftop pool and bar made the upgrade to preferred club SO worth it! We had a great time with Noemi and Adel during the day (ask Adel for a cucumber margarita because it was AMAZING!), and Kenny made us amazing drinks at night. We went to see him before and after dinner every night because his drinks were so good. Bluewater was 100% our favorite restaurant (Jorge was the best waiter!), with the Mexican restaurant a close second. My best recommendation is to ask the bartender to make you something without being too specific. That’s how we got the best drinks; you can tell they love their jobs and try to be as creative as possible.

    Best bartender!

    Reviewed by nlvega() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Miguel makes the best of any drink you've ever had! The passionfruit and cucumber margaritas are excellent. Friends ordered the mojitos and couldn't stop! Really anything you order he'll make delicious and he'll accommodate any requests. Very different and excellent cocktails in a gorgeous setting.

    Amazing resort, staff was incredible!!! Elias, Bernice, Mario and their team as well as all bar mixologist aka Kenny!

    Reviewed by deedeey2020() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If looking for a big beach you won’t find it at the resort but the pool is amazing and huge! the rooftop pool is spectacular! The only slight recommendations I would give would be that they need to music playing poolside as that was missed. Cannot say enough about the staff and cleanliness of the facility! Fantastico!! And the other thing to watch out for is if you truly are not interested in joining a vacation club, do not fall for the sign up at check in to sit in on a session at another resort for a couple hours, was high pressure however was worth the vouchers received for sitting through it.

    Excellent place for vacation!

    Reviewed by 689dawnd() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travel about 2 or 3 times a year and this resort provided the best service of anywhere we have stayed. We stayed for 5 nights/6days. There were 9 of us in the group. We had the best time. From the minute we arrived to the minute we left it was nothing less than perfect service. Attention to detail on all counts was top notch. The entertainers Jessica and Elias were the best. Kept things going all day. The bartenders made great drinks, mixologist Kenny on rooftop was incredible. Concierge service was the best we have ever had. Carlos Molina went above and beyond every day to scheduling massages to helping our large group get tables at restaurants. We will he back!