Golden Parnassus Resort and Spa

Golden Parnassus was a complete disappointed experience, do not recommended. I usually don't do reviews but this time I just want to express my awful experience at this place. I would have given them a negative number but not such rate, during our stay in Cancun but this hotel fell short on all possible marks. First off the customer service is was very unprofessional and somehow rude, from the first steps into the lobby and their checking counter it was a complete unorganized individual running the show. The rooms seemed like a deceivingly upgraded like a poor project housing. We changed rooms four times due to the fact that we paid for an upgraded room, the first night the room issued to us had water leak, the second they moved us to another room without the view to the ocean that was booked, the third night a decent room BUT on that day we were moved because of a storm moving to the Cancun area. Next day coming back after the storm passed through, we were moved again from a public school used a shelter, all rooms on the upper floor were damaged, broken glasses everywhere and flooded. Once we got to the new room on the lower floor the unit was not even ready or cleaned, not quite near to what we paid for it, no running water, wi-fi was part of the package and never issued to us. Paid for fascial massage for me and my husband and this really was a complete scam (please don’t try it). We stayed an extra day because airport was closed and they charged us full price for that extra day. The good: The food was ok and only two of the 6 restaurants were open. Personnel tried it best to be nice, but management was a completed fiasco the rate was fine, but now I know why. If you’re looking for a very cheap hotel and don't care to much about quality and the kind of the food offered, then this place is right up your alley.

The staff goes beyond the call to please you. They are friendly and very attentive to the guests. From the moment I checked into the hotel to the moment I checked out of the hotel, every employee was friendly and working diligently. The food stations were nice and the pool and beach were fun. I loved it.

They cancelled reservation because I could not get there on time due to hurricane. Was not able to talk to anyone at the resort till the afternoon of the 8th to see if they were open. Expedia try to contact them wit no success. I could not get a flight till the 9th. When I arrived my name was not at the front gate and had trouble getting into the resort. When I did get in I found out they had cancelled my reservation. After arguing with the front desk for over an hour I finally ask for a manager. After some time they did get me a room. It was very noisy and loud. The food was very mediocre to say least.Could not wait to go to my next resort on the 12th of Sept.

Had to wait 2 hours to get my room. Cant get alcohol until after 11am Room was not mopped , sheets were not the cleanest.. We had to pay extra per night to get a small fridge, not stocked, not a mini bar, just a fridge by itself, once I paid they gave me one that didnt even work. Bars close at 11 so no drinking after that unless you get your own stuff to drink in your room, but make sure fridge is included...

Typically do not do reviews if they are bad but feel we were grossly mislead in what I see advertised for this facility. I was hesitant to believe the bad reviews but am now sorry I didn't. The hotel is in bad shape. Ceiling is falling in places, air conditioning only works in few rooms and at pivotal time there is no water- much less hot water in the rooms. Unfortunately, you will have to pay to upgrade just to get decent accommodation. I am not sure it would be considered a 2 star. Food is subpar and accommodations barely meet guest needs. I truly believe the owner cuts cost to turn a profit and the guest pay the price. I honestly believe the positive review are done by hotel employees or Golden Club members who are in fear of losing the perks (if any) of being there. It was the worst vacation we every endured. I would not encourage anyone to book or stay here unless they invest financially in bringing it up to a standard worthy of their 4 star advertising. Listen to the review- people are not making this up