Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Haven Riviera Cancun Resort & Spa
    6. Haven Riviera Cancun Resort & Spa review

    What to expect (based on 751 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Enjoyable and Tranquil Stay

    Reviewed by arthawk16(Royersford, Pennsylvania) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I stayed at this property for two short nights during the 1st week of October; I wish I could have stayed longer! This resort is geared toward those who wish to relax and enjoy a quiet vacation. There are not many activities going on during the day or at night but I was just fine with that. I enjoyed daytime by the circle pool sipping on tropical drinks. There is no towel game as this resort so you don't have to get up early to reserve a poolside chair - yay for that! The beach does include some vegetation; the staff work hard to keep the Sargasso under control to the best of their ability. The rooms are very large and very well decorated. There was a strong musty odor in my room and the Bluetooth speaker in the bathroom was not working but with one report to the front desk it was all taken care of and resolved within one hour. The bathroom is enormous with an oversized rain shower head. There are a variety of restaurants to choose from - I enjoyed a meal at each one to ensure I was able to experience them all. Breakfast offerings at Flavours were limited compared to other resorts. Sushi at Satsu was fantastic. The Mexican offerings at Aqua Bendita were delicious. Drinks and sunset at Limes is not to be missed. The hydrotherapy circuit in the spa is not to be missed - this is a must try or if you are booked in Serenity enjoy it daily - it is extremely relaxing! If you are booked Serenity you will have top shelf everything; I was not and could not get certain brands of alcohol but nevertheless the bartenders always worked with me to ensure I enjoyed my drink. I very much enjoyed my stay at Haven and look forward to returning in the near future!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Can not recommend this place enough

    Reviewed by 992granth(Medellin, Colombia) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the greeting to the reception, the staff, the food, the pools, the view, the rooms, the list could really go on. This place is unbelievable. My only regret is not staying longer. Definitely will be returning next year. A star service start to finish.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Girls get away

    Reviewed by melissamPA(Pittsburgh, Pennsylvania) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We went for a girl’s vacation. It is more for couples than multiple girls. Two pools are available, one is relaxing and looks like an ocean the other was a bit more exciting and loud. Both are beautiful. Beach is pretty but the water is not really enjoyable. Restaurants are wonderful but olios was the best. Only issue was the shower not getting hot. I’ve been to a few other resorts in this area and this is the most peaceful and serene. I like the no straws and no smoking but some did not.

    Mixed Feedback - Please Read

    Reviewed by Jessie2690(London, United Kingdom) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Me & My Boyfriend stayed at Haven for 10 Nights with a partial sea view suite. The hotel itself & the grounds, pool area etc are beautiful! Hotel is very clean & the staff are friendly! Especially Oscar on the front desk. For anyone who is a smoker please note this is a NON smoking resort! This is also not advertised anywhere. They have four very small designated smoking area's, The Hotel is also straw free which i think is great so ensure you take "Paper" straws with you for the cocktails at night. We had three days of awful weather towards the end of the trip, heavy rain, thunder & lightning which was not the hotel's fort but this caused all the walk ways to flood, several power cuts to the entire hotel and the lift's to all stop working. We must of reported our broken lift several times to staff and nothing was done about it during our stay. Food was average. If you have allergies be careful as they seem to get the name cards for food mixed up one day i thought i was eating chicken which is what the sign said but it was actually fish. OLIOS is by far the best restaurant in the resort. Nightlife - is non existent at this resort. The cheesy cabaret show at "Moon's" every evening is below average this finishes at 10.15pm and then the venue is completely empty with no where else left to go apart from Limes Sports bar which is ok for a couple of nights but not 10. Pedro is amazing at Limes the most amazing Cocktails ever! THANK YOU. Mosquitoes - BE AWARE - I have never been bit as much as i did on this trip, i was covered in them from head to toe literally. The entire resort is infested with them. We couldn't even use our private hot tub on our balcony because the entire balcony was covered in mosquitoes we reported this several times to the front desk they came and fumigated our room and balcony once in the whole 10 days. This was a real shame we couldn't even order room service and sit on the balcony. To top if off the one shop in the entire resort didn't have any insect repellent spray or after bite cream. We had to get a courier from the Pharmacy in town bring cream to us which cost $40 USD (Twice). I wouldn't recommend Haven, there are too many rules and regulations at this resort compared to other resorts in Mexico. As a new hotel (12 months old) they need to be more flexible with guest and they need to remove the non smoking rule. I do however have to say a big thank you too: Laura Gabriel Oscar Pedro The most hard working, friendly, kind & helpful staff. Sorry Haven but at only 20% occupancy during our stay you need to improve & quickly if you want to compete with other hotels and be around in another 12-24months.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-2

    Service

    Service-2

    vacation

    Reviewed by James-campbell123(Glasgow, United Kingdom) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Have just arrived back from 10 nights at haven and all and all was a great vacation with few minor hiccups . As soon as we arrived the check in was smooth and the warm towel and drink at reception was a nice touch . We where shown to our room with a sea view and the room was great king size bed , walk in shower etc this is where the hiccups occured we had veen travelling a very long time so went straight for a shower as my gf went in water started pouring out underneath as it wasnt draining away the drain was blocked we phoned reception and they came up right away and fixed it so they said but same thing happened next night and this time when thy came up they took more time and the problem was solved for rest of holiday . During day we spent most our time at the rectunglar pool which we where told was livlier pool the staff at this pool where all great but special mention to JC who went out his way each day to make sure everything was fine for us was really appreciated. Also special mention to Pedro at limes bar who took time to make myself and my girlfriend special cocktails suited to our tastes his attention to detail was second to none and we really appreciated it . All in all was a great vacation only downside for me personally was location as a like to go a walk about as i get bored at pool every day but thats just a preference of mine all in all hotel was great and staff where a credit to the resort special thanks again to JC and Pedro and all staff thanks again .