Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Majestic Elegance Costa Mujeres
    6. Majestic Elegance Costa Mujeres review

    What to expect (based on 257 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful Place with great employees. Will be excellent when details are completed and more people are hired.

    Reviewed by MYMSaskatoon(Saskatoon) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were there from Jan 11-25. It is a stunningly beautiful location and design, and it will be even better when they are finished with construction, do some paint and tile touch ups, and have completed their hiring process. The food was mostly excellent, as were the serving staff. Only had a not so great meal at the a la carte breakfast restaurant one day. But their selection and quality of food in the buffets is well done and delicious. A little more organization and more serving staff will improve the a la cartes in general, but that's not my priority so I won't go into detail here. (I've never been wowed by any resort a la carte we've been to, ever.) The drinks at the lobby bar are as good as it gets! Best resort drinks we've ever had. The bartenders are well trained and the ingredients are fresh and delicious. We were also impressed by their showmanship and hospitality. I would name names (ahem Allen) but they were all very good and I don't want to exclude anyone. The concierges we met (including the butlers Miriam and Pillar) and especially the club pool and beach concierges were absolutely great, friendly and hard working. The beach guys were especially impressive with their great service despite the long hot walks they do non-stop in soft sand to give guests towels and bring them drinks! We spent most of our time during the day at the club pool. In some of the slow times we got the opportunity to chit chat with some pool concierges. We enjoyed talking with JoseMaria and Fernando about some of the amazing cultural sites in the area like the Maya Ruins Chichen Itza, Ek Balam, Coba, and Uxmal. They also told us about their home states and the beautiful diverse country of Mexico. Along with their colleagues, Raphael, Alfonso, and Andres, they made us very welcome. The entertainment people were among the most engaging we've met on any vacation. You've probably read reviews about Crazy Cindy Lauper being awesome and that's 100% correct! They are all great and they seem to be there day and night making sure people have fun. We did pool aerobics with Cindy, Jun, and Jordan most days. We enjoyed playing bingo in the afternoon with Cindy along with card games and board games during quiet times at the club pool. People with more physical ambitions also have fun options like volley ball, water polo and big-beach-ball soccer at the beach and other pools with these great guys and ladies. A little more work on some of the construction details, hiring a few more general cleaning people for things like cleaning room windows (salty air messes up ocean side windows pretty quickly), and a little more organization in the a la cartes will definitely bring this resort to a 5 star/Excellent level in no time. We spent most of our time in the adults-only club area, so I can't comment on the family aspect of the resort. Thanks to the great employees, the gorgeous surroundings and the delicious food and drinks we had a great time and would love to go back there!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Sexy Cindy you are the Best!!!

    Reviewed by Leeannjennifer() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friend and I had an amazing stay here. We were on the club (adults only) side and were not disappointed! I wanted to specifically mention Cindy who is one of the entertainment staff. She was always a good time and made the stay extra special! Make sure you play one of her bingo games!

    Fabulous

    Reviewed by Allister M() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Simply fabulous from beginning to end minus the missed night due to plane maintenance Pilar and Miriam are also the best to have as butlers, the food is absolutely delicious make sure to go to kabuki.

    Amazing place

    Reviewed by ColletteOT(Saint-Legier-La Chiesaz, Switzerland) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent Christmas and new year at this amazing resort .The service was excellent .The food amazing as were the drinks I was with my two teenage daughters who also loved every minute of our stay .The beach was to die for in fact we loved the whole holiday we visited some amazing places and met some amazing people .A big Thank you to all but especially to Catalina from Mallorca who is doing an amazing job running the hotel with her equally amazing staff .

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Cindy is awesome

    Reviewed by nancytZ6256ZO(Gloucester, Massachusetts) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very attentive and friendly. She is so nice. Engaging and always very upbeat and friendly. She works very hard to make sure the guests are happy. Hard worker and personable. She gets the guests to participate