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Isla Mujeres Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

  • Adults only
  • Beach escape
  • All-inclusive
Hotel reviews summary
						TripAdvisor users rated this property 
						 out of 5

TripAdvisor rating from 1915 reviews

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.


They say things are more laid back on island time. At Isla Mujeres Palace, everything happens on your schedule. This secluded and stunning island is a lover's escape boating sweet, rustic refinement. Whether your sipping craft cocktails under a thatched-roof hut, sneaking in some midday shuteye in your hammock, or enjoying a romantic candlelit dinner, you'll feel like the only two people in the world at Isla Mujeres.

Isla Mujeres is an island just off the coast of Cancun, so your vacation starts with you skimming across a turquoise paradise as you are transported to your hotel. Depending on what time your flight lands in Cancun, you will either be transferred to the private marina in order to go on the hotel’s private boat service to Isla Mujeres where you will arrive directly at the hotel’s dock OR you will be transferred to the Public  Ferry Terminal to board a Large ferry to Isla Mujeres.  If you arrive to Isla Mujeres by Public Ferry you will need to take a taxi (approx. cost $ 5 – 8  USD payable by guest ) to the Isla Mujeres Palace  Please be advised  upon arrival at the Public or Private Ferry docks there may be a wait  due to the boat/ferry schedule. The hotel private boat transfer is not available on Wednesday’s for arrivals or departures. All guests with Wednesday arrivals or departures will be required to transfer to and from hotel using the public ferry and taxi services. 

Added value

Receive unlimited access to all facilities at selected Palace Resorts; sister hotels are: Playacar Palace, Cozumel Palace, Beach Palace, Sun Palace (adults only), and Moon Palace Golf & Spa Resort, including restaurants, bars and entertainment; transfers not included.


Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

  • $1.35 USD (plus tax) per room/per night
  • Paid directly to the hotel
  • Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.


All rooms include:

  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Balcony

Select a room type:

Superior Deluxe Ocean View includes:

Room includes:

  • 1 king bed
  • Ocean view
  • Minimum 1 adult, maximum 2 adults
  • Jetted tub
Superior Deluxe Ocean View

Superior Deluxe Ocean View

Superior Deluxe Pool View includes:

Room includes:

  • 1 king bed
  • Pool view
  • Minimum 1 adult, maximum 2 adults
  • Jetted tub
Superior Deluxe Pool View

Superior Deluxe Pool View

Amenities & activities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Elevators
  • Public areas wheelchair accessible

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities

Lobby Bar

  • Bar
  • Lobby bar
  • Food options available

Pool & Snack area

  • Bar
  • Pool bar
  • Food options available

Check-in time: 3 p.m.

Check-out time: 12 p.m.


  • Lobby
  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional information


  • À la carte
  • International
  • Breakfast
  • Dinner
  • Lunch
  • Dress code

Le Cevicheria

  • Buffet
  • Seafood
  • Lunch
  • Snacks
  • Rooms: 62
  • Fitness centre: On site
  • Salon: On site ($)
  • Spa: On site ($)

Carretera Garrafon, Vista Alegre

Mz.63.Lt1, S. 007

Isla Mujeres, Quintana Roo, Mexico 77400

(52) 998-999-2020

38 km from CUN

    • All-inclusive: Included
      • All meals plus snacks
      • Unlimited domestic and premium drinks


    • Outdoor pools: 1

    Water sports

    • Non-motorized watersports: On site

    Other activities

    • Daily activities: On site
    • Nightly entertainment: On site
    • Beach and pool volleyball
    • ATM ($)
    • Business centre
    • Currency exchange ($)
    • Dry cleaning ($)
    • Laundry services ($)
    • Medical services available ($)
    • Meeting facilities ($)
    • Parking
    • Valet parking
    • Wedding facilities ($)