Isla Mujeres Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1864 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    First Class - Outstanding Hotel

    Reviewed by locallinda(Panama City Beach, Florida) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow - It is rare that a hotel exceeds my expectations. I have traveled a lot with all levels of comfort and budget. This hotel was the best value for the money I have ever experienced. We traveled here during the pandemic in July for 6 nights. Occupancy % was still very low so we had the place to ourselves most of the time. The staff could not have been more careful with sanitation, hand sanitizers and employee masks. The whole island wore masks when away from their homes and the police patrolled asking people to put their mask on even outside in public. The island is beautiful and the water is second to none. My favorite two things about the Palace were the food which was exceptional especially for an all inclusive hotel and the staff, who could not have been more friendly or helpful. Spa services were perfect, the beds are very comfortable, the drinks are excellent (again especially for an all inclusive.) The ferry to the island is simple to use but the Palace does offer its own transportation by boat for a charge.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Unforgettable Palace Paradise!

    Reviewed by Oscar G(Cancun, Mexico) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Isla Mujeres Palace has such an awesome team! they will definitely go the extra mile to make you feel in paradise. The team is putting a big effort on cleanliness, definitively PurelyPalace! Everything is so personalized that you will feel at home since your arrival. Thanks to Fermin, our trip concierge, he is very dedicated and thanks to the team: Pilar, Alvaro, Macedonio, Ismael, Juan, Paolo, Arnulfo.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Trip to Paradise During COVID

    Reviewed by kahunaellijay(Canton, Ga) on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The trip and service was excellent, the property was beautiful and everyone made us feel welcomed and took outstanding care of us..... They responded to all our request and did everything they could to make our stay unforgettable. The wait staff of Arunuldo, Macedonio, Pedro, Christain and Juan remember us each day and had our special requests waiting for us almost instantly after we sat down. Could not have asked for a more perfect week during such a scary time..... The concern for cleaning and ensuring our safety was apparent from the time we arrived until the morning we left. Would highly recommend this beautiful little resort that is hidden away on this beautiful little island in Mexico.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Exceptional Staff!

    Reviewed by 11m007() on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My girlfriend and I stayed at this wonderful resort for a few days! The room was big & spacious! Comfortable bed & huge bathroom! The staff were amazing, very approachable & helpful! Service was outstanding! From front desk, concierge, housekeeping, bartender to our outstanding servers Julian, Arnulfo, Pedro, Juan guinto, Filiberto, Cristian, Edy & Pololo macedonio that took very good care of us during our stay. Also, Palace resorts does not pack their guests into the property. You can always find a seat at the pool or beach. Getting breakfast lunch, and dinner was quick and easy. Food was top notch. Room service was included and exquisite. Resort was so beautiful and private! We would definitely stay here again!

    Paradise Vacation

    Reviewed by Jansson5() on Jul 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We vacationed at Isla Mujeres Palace July 2020 and it was truly paradise. It is a smaller, quieter, very relaxing couples resort. The service is the very best, the food is delicious, some of the very best meals we have ever experienced. We stayed for two weeks, the first week our best friends got married on the white sanded beautiful beach, all of the staff worked together to make it the perfect wedding. The second week our son and his girlfriend joined us and Fermin Cruz Alvarado and the staff went out of their way to welcome them. Our mornings were sunny and beautiful the breakfast staff., was so helpful, Juan, Macedonio, Alex, Pedro, Julian, Paolo, and Edy making sure we had our morning latte sand every need was met. The pool is so warm and inviting and Alejandro and Boris made sure we had drinks and entertainment. .The lunch and dinners were works of art by chef David and the staff Pedro and Arnulfo again taking care of our every need. Thank you, Alejandra.and Fermin for the very best vacation! This is definitely a resort we will becoming back to.