Now Emerald Cancun

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 372 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Beautiful place except for roaches and construction

    Reviewed by msladyq55() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort rooms were beautiful, the staff was great. But there were roaches in our rooms, and there was almost constant construction everywhere. Even as a Preferred guest, the amenities didn't seem any different. The Mexican restaurant, in Mexico, was the worst on the resort.

    Great Time!

    Reviewed by Cardsfan2019() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was a 4 night/5 day girls trip. We had the best time. I was worried before we left because I read some bad reviews. I have been to some bad all inclusives in the past. This was not one of them. Yes, it could use some updates here and there. It was clean. The restaurants were wonderful. The French and Pan-Asian restaurants had delicious food. Everyone that worked there were so nice. They made the trip. I have some shoot outs. Alex-pool concierge, James, Jorge and Karla-entertainment, Miquel-buffet server, Jonathon-French restaurant server, Angel-VIP Service and Fredis-valet. It was just bought in June so they are still making updates. It also changed from all adult resort to family-friendly resort. I would prefer all adult but the kids there behaved. Great Trip!!

    Our vacation in paradise ??

    Reviewed by 964nadyap(Moscow, Russia) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location is great, it’s about 20 minutes from the airport and city center. The staff is amazing! Very helpful and friendly. Our room was very cozy and clean, with the great view ! We liked the quality and variety of food in the buffet , but we didn’t like the room service at all . There are a lot of restaurants with a different cuisine at the hotel. We had dinner in Spicy restaurant , there is a romantic atmosphere, nice view and good music. We ordered sushi , unfortunately,it wasn’t tasty. All restaurant’s staff is great! The are several swimming pools at the hotel, including the swimming pool for the adults, I think it’s good for that persons who likes quiet. We liked entertainment , there was something new every day. Thank all staff of Now Emerald for the great time we spent ! We would like to say thank you to Hanali Esquivel from the Amstar company, she arranged a wonderful excursion for us, and was very helpful! ? ??? ??? ?????????? ???????? ??? ?????? ?? ?????. ??????????????? ????? ????? ?????? ???????? ??? ?? ? ??? ???????? ?????????, ???? ?? ???????? ????? ????? ? ???????? ????????????, ?? ???? ?? ???????? ?? ??????? ? ????????? ??? ?? ???? ?????!! It was an ACCIDENT UPON DEPARTURE. We booked a car from the hotel and the driver brought us at the wrong terminal , although he and the hotel team asked about flight details. We barely missed the flight! And we had to find and pay for another car! ????? ???????? ???????? ??? ? ??? ??????, ???????????? ????????? ??? , ?? ? ???? ??? ?? ???? ??????.. I would be great if you improve the quality of room service food because it wasn’t tasty.

    Annual Mexico trip

    Reviewed by tmtroyal(Mount Royal, New Jersey) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Im writing this during my stay and thought it would be helpful for those who have an upcoming trip. This was our annual Mexico trip (17 of us this time) and also celebrating our friends birthday. We booked way back in May after the resort was taken over by Now. I was trying to be optimistic but was very concerned based on the reviews that were posted but will have to agree with the many posts b4 mine that if you are looking for staying at an upscale luxurious place, this is not that place. But what you will get is excellent service, especially by Angelica and Luis in the main pool area, Christian entertainment in pool area and Montserrat in spa service. The food has been good-Asian-my favorite so far, followed by Italian, French and Mexican-restaurants require men to wear long pants. The breakfast buffet has been descent as well. The beach and the water are absolutely stunning. Ok, now not so positive part-the resort is outdated, tired and in desperate need of updates. One negative is that the rooms feel like your stuck in an 80's time warp. Thankfully, my room, 6th floor room-deluxe oceanfront, was clean, cold and had hot water but old and tired. It did have a great view. Most of my travel buddies also had ocean front rooms-most were okay but some had issues too. There are several pool areas to hang out at but the pools are in need of a good cleaning as there's missing tiles and mold build up around the stairs. If you booked this for a great price you may not be be disappointed by the lack of upscale feel it possesses but if that's part of your appeal you wont get that here. Most of those who have traveled with me are unfortunately, disappointed by its lack of upscale appeal and would not return even with all that have been positive.

    Now Emerald

    Reviewed by Matina28(Laval, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My stay at Now Esmeralda My husband and I visited this hotel from November 1st to 8th. My impression is that the hotel,as a structure, still needs to improve a lot in order to reach the level the hotels in the region. On two occasions I got a small cockroach in the bathroom of my room. However, despite of this, the service is top notch. The staff is unbeatable. María, in the pool area, always attentive to our needs. James with his smile, it makes your day. He and the entertainment team are very good. Alexi, at the adult pool, Eddie at the Oriental restaurant and especially my recognition to Elias at the Scores Bar. The only place that I did not receive a good attention, neither of the girls who served as neither of the barman was in Bar Moments. The buffet at breakfast was excellent, quite varied and tasteful as was the food at the Oriental restaurant. Not so the food of the Italian restaurant and much less that of the Mexican, they seemed sad, without taste and also without variety. Overall, my husband and I really enjoyed our stay at this hotel. I know they are making arrangements to improve it and I am glad, because I would like to return. Although something that bothers me a lot are the people who are around the reception, it is impossible to pass by, without they wanting to sell you hotel memberships. What annoyance. Thanks to the hotel staff especially to the people already mentioned who made my holiday super special.