Óleo Cancun Playa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1384 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Honeymoon

    Reviewed by stephaniemV3059UH() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I loved the service in this hotel, but I was impressed with the service from Salvador at the bar, best drinks and also at the sushi restaurant the chef Alejandro was the nicest making us a good bye desert on our last night, and our favorite server ever!!! Aketzali she was so sweet and great experience that she gave us, we went there almost every night because the food was amazing and the service was the best!

    Amazing Time...Amazing Service

    Reviewed by tinasY2248PI(Joliet, Illinois) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was an amazing trip that me and my husband took. We were there only 3 days but the food and service was exceptional. Everyone that works there are amazing and sweet and take very good care of you while your there. Rey by the pool always had your drinks filled up and always made sure that you were good. I loved it here and will be back.

    Amazing beach right in front of the hotel and great staff

    Reviewed by Lekky73() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We went there after the hurricane hit some part of the hotel so it may not be the perfect time which I don't want to blame them for that. We get the room downstairs which is vey basic and have lots of issues. TV can't use the menu to select the room service, telephone keep ringing for no reason, fridge has no power so can't keep anything cool inside, the connecting door making noise from shaking from time to time. The staff tried to help with the noisy door by putting some paper to make it tight. However they found no way to fix the fridge and TV menu which we didn't want to bother them more. Probably we just got unlucky to get this room but we don't know about other rooms which may work ok. Yet what we like the most about this hotel is the beach. They are located at one of the most beautiful beach I have ever seen. We enjoyed looking at the view and take our time at their pool. Also I would like to give compliment to Gerry the bartender at the lobby. He is very professional in making us our drinks and very diligent. Mr. Job who served our food is also nice and diligent. He took extra effort to bring us ice cream as dessert. Overall the staff here is very great and have service minded.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-5

    Great Find

    Reviewed by cameron216(Cleveland, Ohio) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my wife had just recently come back from Cancun in July for my 40th birthday. Being so impressed with Covid 19 protocols in Cancun, we decided to come back in November. We have been to plenty of different resorts in Cancun and decided to stay in a different part of the Hotel zone. From start to finish this place was nothing short of fabulous. Where to start? Beautiful ocean, wonderful employees who went above and beyond at every opportunity, proximity to beach is best we ever had, not cluttered with people and very laid back, clean grounds and ultra contemporary rooms. This place is truly a diamond in the rough and we can’t wait to visit again. Coming from Cleveland where Covid 19 cases have spiked, it was breath of fresh air to enjoy this beautiful hotel. If your reading this review and giving this place consideration, take the plunge and thank me later.

    Amazing views and even better service

    Reviewed by Y170MLsamanthab() on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing views and great food, but the highlight of this trip was the staff they went above and beyond to make sure we had an amazing time. Ray kept the drinks and food flowing pool side all seven nights!