Sun Palace reviews
9333 TripAdvisor reviews
Excellent rooms, service, fresh food. Credits a pain
dracstaxi on Mar 23, 2024
tl;dr: excellent service, beautiful rooms, food was best when you could watch it being made, resort credits were a pain. We thoroughly enjoyed our stay at the Sun Palace. There was so much to love about this beautiful property. The grounds are relatively small, you can walk end to end in about two minutes, but the building quality was very good. The beach had a sand cliff and the ocean was hard to swim in because of rocks. About a 15 minute walk down the beach, you can enter around Club Med where the water is calm like a lagoon. Pool chairs, like at many resorts, were hard to come by, with most getting taken by 7:30 am, but there were plenty by the beach. Highlights: One of the biggest highlights was the attentive staff. Pedro, Johnny, Roberto, Alan, and Ale (the entertainment staff) were definite highlights, keeping everyone entertained with magic, music and games/activities throughout the day. Juan-Miguel and Silvio on the beach were great as well. Wait staff in each of the restaurants was also excellent, though I forget all their names. Jesus in Aurora, everyone in Thai, and Julian running the show in Tratoria! The entertainment in the evenings was great! Impressive shows, that (sadly) felt a little cheapened by the corporate feeling ballroom where they were shown. The main thing I'd recommend for the shows is to get a permanent, better sound system for the ballroom, which would make it feel a little more professional. The rooms (and grounds in general) were gorgeous. My jaw hit the floor when I saw the wall to wall marble in the rooms. Jaccuzi in suite, backlighting on everything (including lights that shine up through the marble on the bedsides!) rainfall shower, everything excellent. The cleaning was also impeccable, big shoutout to our housekeeper Sonia. Pools were beautiful. The food in the four restaurants was generally very good, with the best things being those where you could watch them make the food. Tacos at brunch by the pool or in Aurora were great. The green curry at Thai was a real standout if you can stand the heat. Improvement: Biggest disappointment for us was how difficult it was for us to use our resort credits. We had $350 to spend, and it was very difficult. They charge 16% service fee to use the credits .We cycled through a few ideas for how to use our credits: couples massage, ridiculously overpriced at $800; an excursion, we couldn't book anything appealing with three days left; dying my hair, no availability. It seemed our only remaining options were the resort stores. It turns out you can't actually buy everything on resort credit, though they'll point out what is if you ask them up directly. Jewelry was 50% resort credit, randomly hats and bags could be bought with credit, but not sunscreen! In the end, using our credits was a pain. Most of the buffet food was just not great. Lunch sushi bar buffet looked sketch, we steered clear. If I were them I'd switch buffet to more standard Mexican fare, and index around prepping fresh food in the open kitchens. It seemed like there were timing problems in restaurants regarding food delivery. Food took a long time to come out, and when it did it was often a little cooler than you'd want. There were so many people on service duty that this seemed like a kitchen issue, but it's hard to tell.
Be wary of visiting another one of their Hotel do not sign anything without reading carefully.
Sarah B on Mar 23, 2024
We arrived at the sunpalace after spending a week Tulum and immediately saw the difference between the hotel where we were staying before the San Palace where we decided to spend our last days of vacation. As soon as I entered the hotel lobby I immediately noticed the air conditioning was very cold once I entered inside the room we had booked also there I encountered the same problem always reconditioned very cold. This problem caused me discomfort for the entire vacation. Fortunately in the room there was the possibility to adjust the temperature but in the rest of the hotel so even in the restaurant when we went down to have dinner or lunch or breakfast there was always this very big problem of air conditioning. I will be brief because I do not want to divulge about the little things that are wrong with the hotel because it is not of my interest. The food is decent the staff friendly. But the big problem that there is in this facility and that I found unprofessional on the part of a Hotel and that to me and my companion they invited us to spend a day in another hotel of the Baglioni group always connected with the San Palace they told us to spend this day because it was in their interest to make us discover the services that are strong in this type of hotel and then without commitment they would pay us the transportation they would offer us lunch and they would make this consultation to make us discover the world of this group. So far so good except for the pressure they put on us the whole time. the manager who accompanied us for the hotel tour (I'll make it short) wanted us to sign, after an hour of various information about the offers available on the packages of their hotels scattered around the world. They wanted us to sign a contract in which they offered us vacation packages according to them at a significantly lower than a standard figure this discount could only be had by becoming a member of the Baglioni group and then signing on the spot the contract they did not even want us to read. The experience was among the worst I have ever experienced before. I realized that there are people who are there to scam you, because that is what it was all about. Unfortunately, I could not help but notice that next to us were foreign (Indian) tourists who had signed the contract. Once I escaped this scam, I did a search on the Internet and I couldn't be more relieved that I didn't agree to sign that contract with three ménages lobbying. There are so many testimonies of people who have been scammed for so much money. They offer packages that you will never get and once you sign the contract they can take money from your bank. Be careful of this hotel, don't do these visits they propose and don't be fooled. If you decide to do it anyway, Before signing read the other testimonies of people who have been ripped off. Be careful!!!!
Amazing Sun Palace!
Tony M on Mar 22, 2024
Jonathan is amazing! He is part of the entertainment staff. Hands down friendly and makes it so fun!!! Roberto, Pedro, Allen, attentive. Checked on us through the day and was so nice.! Visited Fuego this evening, hands down the best food. Also make sure to visit the Spa, great service. Lattes in the AM were amazing, Carmel Latte!
Great Resort with a Great Staff
Anthony M on Mar 22, 2024
We had a great time at this resort. It was a really nice experience. The people, especially the entertainment staff, were AMAZING!! I’d like to recommend a few of them specifically: Jonathan - was a ton fun, and super nice! … if this is a couples trip for you, ask him to play you a romantic song on his guitar. Pedro - he is a great hype man and was a blast! … make sure to ask him to show you his magic tricks. Allen & Roberto were also great. We really enjoyed this resort.
Simply the best!!! Seriously!!!
Zoe B on Mar 22, 2024
If you are having a hard time choosing between LeBlanc and the Sun Palace, choose the Sun Palace. You will not be disappointed!!! My husband and I absolutely love this resort - EVERYTHING about it. The beach, the pools (there's 3, 1 for activities), the rooms, restaurants, spa. It's the most incredible resort for couples on their honeymoon, anniversary, couples vacation, and adult family time. If you like energy in the atmosphere but desire the adults only aspect, the Sun Palace is the place to be!! I went to the spa one time and loved the service I received from Andrea. She was so sweet and wanted to make sure I was taken care of throughout my experience at the Spa. We LOVED the entertainment staff - especially Pedro, Roberto, Jonathan, and Alan. They work so hard to make sure that every single couple has the best time and let's you know what entertainment opportunities are available throughout the day whether it's aqua volleyball, water aerobics, performances, or silly games that include hilarious pole dancing. Our favorite shows included the David Magee Mentalist Show, the Caribbean Show, and the fire (Fuego) show. The service we received from Manuel during the day on the beach and by the pool was exquisite. He checked on us often and always made sure we were content and happy! The Sweet and Coffee staff are all wonderful. Every single one of them. They are so personable, kind, and quick. My husband and I went there every morning for coffee and crepes. 10/10 Judit is a supervisor for the restaurants and Thai was our absolute favorite (a must-do). I shared with her how much I adored the restaurant and the next time we were there she gave us a chef starter experience. The chef made us three starters that were not on the menu. It was superb. It's so easy for everyone to feel special here. All 4 restaurants are incredible - you won't be disappointed with any of them. Overall, this is the best vacation we have ever taken in our lives. We want to come back all the time! I'm sure you will feel the same way.