Zoëtry Villa Rolandi Isla Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Zoëtry Villa Rolandi Isla Mujeres review

    What to expect (based on 1837 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Zoetry Villa Rolandi

    Reviewed by ronnhumphrey83() on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Cons: Service was a mix of good, fair and over the top. Pool service was typically very good, but some days was poor. Was surprised that when we asked for a toothbrush, they did not have on the property. But they did get one from the mainland which was outstanding service. Rooms are very nice but showing some age in the bathrooms......mirror, sink, shower. Staff friendliness was hit and miss....some great others not good. A couple of waiters had attitudes in spite of my efforts to be respectful and nice to them. Not sure why, maybe too many days working without a day off. Pros: Service got better as the week progressed. Pool staff was the best overall. Magda at poolside service was very attentive daily. Dennis at dinner was very engaging and funny. UVC reps not pushy and really left us alone, which was OK for us. Overall atmosphere did not disappoint, very quiet and relaxing......don't expect a party atmosphere and night life at the hotel. This is not to say you won't meet new friends and have a great time. Never a problem getting chairs poolside or on the beach. Best views of any resort we have visited so far. Sunsets are amazing! Safe and easy to get around. Hotel offers golf carts that are very convenient if you don't want the hassle of going downtown and filling out paperwork. Highly recommemd 24 hour golf cart rental from the hotel. Pick up the cart around 5 pm, enjoy the evening and have for a full day next day leaving cart at the hotel. Well worth the price to us. Swim with the dolphins next door and Ice Bar very close to hotel a short distance up the road. Taxi prices range from $8-$10 anywhere on the island. Hotel recommends pay the price but DO NOT TIP. Very convenient and safe. Food was prepared fresh to order and awesome! We noticed that not many people were tipping anyone at poolside, restaurants, etc. I found that unfortunate for those taking care of our daily needs. Its always a good idea to tip.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-5

    Relaxation!

    Reviewed by Moodman01(Denver, Colorado) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is paradise! You will be well taken care of here. If you are the type that likes to lay at the beach or lounge around the pool then this is the place for you. My wife and I celebrated our 25th wedding anniversary here. The staff is wonderful and friendly, the drinks are top shelf and the food is very tasty! We would like to recognize staff members Genner, Juan Carlos and Magda for their wonderful service to us during our stay.

    Honeymoon 2019

    Reviewed by KarlaSAldridge(Denver, Colorado) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Kelly and I had a lovely stay at Zoetry Villa Rolanda, Isla Mujeres Mexico July/Aug 2019 for our honeymoon. This is a boutique resort and is beautifully maintained and extremely relaxing. The restaurants and staff were amazing. We rented a golf cart and explored the island. I would highly suggest visiting the south end of the island and take a walk around the rocks and take in the sunrise and crystal blue ocean. We also enjoyed a day on the north end swimming in the lagoon with the unique and colorful fish. I mentioned the staff earlier but I must say that we really enjoyed Christian, Baranese, Jesus and Alejehendro (sp?). They made this a vacation we will never forget. Karla&Kelly 1982/2019

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Home Away From Home

    Reviewed by nancypantsies(Chicago, Illinois) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a phenomenal time. This was our first toddler free vacation to celebrate our 3rd wedding anniversary, and it did not disappoint. The staff here is welcoming and friendly to make sure you enjoy every second of your stay. Our original room had a few issues with electricity and the phone not working, so they moved us to another newer room immediately. Food is EXCELLENT. I ended up getting the Provence Omelette nearly every morning- and there was one room service morning that I did not- and the staff wanted to confirm that I indeed ordered this and not my regular breakfast. Attention to detail is impeccable. My only complaint is that there are no golf carts available for rental at the resort. Unless you go into el Centro to rent a golf cart, its all about taking a taxi around- this resort is secluded and there’s nothing in the surrounding area. If you plan on going to Punta Sur to catch the sunrise, there’s only 1 cab on the island that’s available during overnight hours, so just a forewarning. There is an animal shelter where you could volunteer and walk the rescue dogs, beautiful churches, and great local eats in the neighboring colonias that would’ve been helpful if we could rent a golf cart and explore on a whim. Pools are well maintained, beaches were clean and there was a life guard on duty. Also, the sunset cruise was dreamy! Front desk, concierge, restaurant, and bar staff go above and beyond. Our favorites were Juan Carlos, Russel, and Virginia. Thank you for a memorable vacation. We’re also proud parents to 50+ baby turtles that hatched under our loungers! What an amazing experience! Sincerely, the Del Rio Family

    Had a fantastic time!

    Reviewed by Twoteachertravelers() on Aug 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were very pleased with our visit, having never been to the Cancun area before. The staff at Zoetry Villa Rolandi was exceptional—very attentive, went above and beyond, friendly and professional. The food was excellent. The pools were stunning. We spent most of our time at the beach. It is small, very little seaweed, but plenty of room to lay out, swim, relax and just enjoy. We didn’t like the high pressure sales from staff trying to sell the loyalty program, but other than that—really no complaints. The staff helped arrange golf cart rental, which is the best way to explore the island. There is much to see and do, if you want to be active. Or, if you are like us, you can also be content just staying at the resort.

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