Zoëtry Villa Rolandi Isla Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1891 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    73rd Birthday Celebration

    Reviewed by lindasueb2015(Stone Mountain) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    One week after returning home from our week visit to Zoetry Villa Rolandi... the memories created remains as vivid as they were the day we left ????????????????????. We are still in awe of all the beautiful views, the lovely beach with the calm blue sea, our comfortable accommodation...”The Presidential Suite”, delicious foods and thoughtful gestures. Thank you to The General Manager, Ivan Santos, Team Zoetry, Concierge services and UVC representatives for the “Ultimate Travelers” experience!!!!???????????????????? Prior to our arrival, we were welcomed by Maria Elena Cardenas Tanus from Zoetry Villa Rolandi UVC to inform us that Member Service Executives: Berenice and Marlena would be available to us during our stay. I returned the quick questionnaire regarding our expectations and preferences. Maria acknowledged receiving the information and confirmed transportation by catamaran “Cocoon” at Hacienda Del Mar dock. From the moment we were greeted and boarded “The Cocoon”... to our departure seven days later....OUTSTANDING!!!!!! Truly our best trip ever... and our stays at Zoetry Montego Bay were the ultimate!!!! Until our second visit to Zoetry Villa Rolandi! We will be forever grateful for all the love, caring and comfort during our stay.... Magical??

    Lovely beach getaway

    Reviewed by winstonteaka(Madisonville, Louisiana) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall, I really enjoyed my stay at Villa Rolandi. I traveled solo. I usually do not stay at all-inclusive properties due to low quality food and too much activity. I researched this carefully and was not disappointed expect somewhat with the food. Here is my summary: Overall Property - can't beat a boat landing...the short boat trip from Cancun mainland is the perfect way to get you in the spirit..quick check in upon arrival, property is super clean and exactly the kind of open air, flowing space you want. They made perfect use of their spot - it is small but well laid out. Minor odor of refuse out front at times but never smelled it in room or in pool/beach area. Rooms - very clean, more than you need most likely, couches showed some wear, all rooms have perfect views, bottom floor rooms that open to pool have "private" lanai but be aware they are RIGHT on the pool so not really private during the day. Bed was not all that comfortable but very adequate. Bathroom/shower really nice, plenty of hot water. Balcony hot tub was cool but realize it takes 45 minutes to fill and won't be "hot"..but it was hot enough to enjoy outside in Mexico since it was warm out. Pools/Beach - can't believe they have 3 pools in such a petite resort. Gorgeous, clean, one salt and one fresh and one thalasso (think huge hot tub). Seem to be plenty of chairs, service, dead on the western view for sunset. Beach is petite but clean. I loved that it was bordered on either side by private residences so no chance of locals kayaking in to sell junk. The water is perfect and beautiful but after about 10 feet there is sea grass..to me, it was all I needed to get in and paddle around to cool off. Met the beachfront requirement nicely. There would not be enough chairs if all guests were on beach but seems like most people preferred to be on pool deck so I never had an issue getting a chair. Food: 2 restaurants - one with options and one that is a 7-course one menu per night option. Service was very good, food was good to very good (very small food at the 7-course). Here is my issue and the only thing that would keep me from rebooking to come back - it was WHAT they served, not the quality that I didn't love. I wanted more fresh and local cuisine - grilled seafood, tacos, more traditional Mexican. Menu very American, pasta and meat more than Mexican inspired or seafood. Great location, safe for a solo, not much to do so perfect for 2-3 days. Spa was above expectation.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    As good as we remembered

    Reviewed by gakpa(Hanover, Pennsylvania) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for a few nights 15 years ago when Mr. Rolandi managed the hotel. It was a quiet, relaxing place with five star food and service then, and it remains so today. The main change now that it is part of a resort group is that it has gone all-inclusive, which has not hurt the quality of the food and service. Actually, the addition of a second restaurant, one serving a different seven course French-Mexican fusion tasting menus adds to its appeal. The other big change is a "huge" expansion, from 20 to 35 rooms and adding a second and third swimming pool, one of them salt water. The only suggetion for improvement I have is that the already comfortable mattress would be better were it a pillow top design

    Zoetry

    Reviewed by millman111(Keokuk, Iowa) on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just outstanding, everything was perfect. The hotel is absolutely gorgeous and the grounds were kept immaculate. The service was by far the best we have experienced and the employees mafe us feel like friends, they truly are outstanding. The food was 5 star dining all the way from breakfast to dinner. The cooks and the service people are to be commended. We thank you for everything

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wedding/Honeymoon

    Reviewed by ssterrypta(Murray, Utah) on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Upon our arrival there was an issue with our room but it was ultimately resolved. The staff is friendly and willing to help make our stay perfect. The food was incredible The grounds are beautiful and the pools are refreshing The pool staff (especially Juarez) was very attentive!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4