Paradisus Rio de Oro

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6532 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfection

    Reviewed by oshawafamily(Canada) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here with sister & her hubby. Weather was perfect . The resort has everything, great food, beautiful grounds, friendly staff. A la cartes were delicious. Japanese was soooo much fun!! Spa on the grounds is a must. Full day of bliss. Couples massages, outdoor pool, private beach, hot tubs, amaxing view!. Massage was perfection. The beach is long and beautiful just a bit rocky to get out so be careful. We didnt need watershoes. There are no negatives for this resort. It is beautiful & we hope to be back ASAP. THANK YOU PRDO??

    Not as good as it was

    Reviewed by N8071OBtimj() on Jun 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We thought we had found our go to resort in Cuba after 16 0r 17 other resorts. This was our 4 th vacation to Paradisus Rio de Oro and we went with another coulpe we had met there a year earlier , they are also repeat customers. We learned that management had changed and many of the long term employees had already left for other work , there was a tension in the air and we knew they weren't as happy as they had been in the past. I ordered a Brandy one evening and found it to be watered down, I returned it and asked for another and the second drink was still watered but not as much. Friends have since vacationed here on our recommendation and thet as well found their drinks were being watered down. This is a 4.5 to 5 star resort and I would not expect these cheap cost cutting measures. We have to now think seriously if we want to return or find a new paradise, our travel companions feel the same. They may have lost several loyal returning quests for being so cheap and acting as if they had a 3 star rating which they will soon if they keep it up. I contacted the resort management by email when we returned home with my concerns and got no response from them.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Best place in Cuba

    Reviewed by 842JC(Markham, Canada) on Jun 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been many places in Cuba, none that compare to this resort the location, the resort lay out,and never forget the workers..all top notch. Louis(#1 bar tender,I wish he was back at the beach), rubyelle(beach life guard) all staff right down to the ground keepers are all amazing.. love this place and can’t wait to return once this covid 19 ends…

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    i got sexually assaulted and the holel made me change hotels bacause i felt uncomfortable

    Reviewed by 16matoni(Toronto, Canada) on May 13, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I got sexually assaulted by a tattooed British mas man who grabbed my ass, i told him stop and he flexed all his musculus and said what are you going to do like he was going to rape me next .The hotel security did nothing and told me i have to stay in the same places he is im.So 5 days into my 14 days I switch holes. I had to pay to switch hotels and this rio did nothing to help. If you want to feel Safe on your trips dont go to this hotel and dont go to cuba because they dont have the same laws as our countries have and they sure as hell dont have the same medical equipment if you get hurt and need it

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    STUNNING views with amazing pool

    Reviewed by alexandraaR5209AY(Port Sydney, Canada) on May 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our first all-inclusive experience. I was nervous because we usually do adventure travel or boutique hotels, but this place was FANTASTIC. The view from the pool / main areas is unreal. The photo I’ve attached is ours with no editing (my husbands arm is in the photo lol). The resort pictures are 100% accurate. The breeze is exceptional so I was never ever hot, even after laying by the pool ALL day. The swim up bar is phenomenal with excellent service and they do NOT water down their booze. It was never too noisy or too crowded for a comfortable spot, and while you could spend an entire day reading with a beach view and not be disturbed, we also spent some great happy hours socializing in the pool bar and made some great friends. The rooms were comfortable and clean. We had a ground floor suite, but it still felt private. The beach is great for views and pictures but is small, rocky, and not ideal for snorkeling. If you’re looking for the traditional Mexico beach experience, this isn’t the place for you. Use of the pool with the *views* of the water is central to this place. The spa was incredible - highly highly highly recommend the couples massage which is in a hut jutting out over the ocean. The salt water pool was empty - we were the only ones in it the entire day - and the small slice of private beach for spa users was divine. Food was OKAY, but better than most places in Cuba (or so we were told by many repeat guests). I preferred the buffet to the a la cartes which all kind of had the same menu despite the different “themes” and I didn’t enjoy. The buffet offered more selection, especially since I have dietary restrictions. The food is the only reason I hold back from 5-stars. RELAXING, peaceful, not at ALL a party resort. If you’re looking for somewhere to lounge, drink, and spa this place is unbeatable- especially for the price!