Waikiki Beachcomber by Outrigger

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 236 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Poor customer service.

    Reviewed by utu21(Auckland, New Zealand) on Aug 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have traveled to Hawaii for the last 35 years ,both as a couple and as a family. We have exclusively stayed at outrigger hotels during that time and enjoyed our stays emensely. In January we booked for September for multiple rooms to bring our children and grandchildren to Hawaii. As we have stayed at the Beachcomber it was our first choice to return to as it is a lovely hotel convenient to everything. Unfortunately covid intervened and we cannot travel to Hawaii due to this. As per our booking we cancelled well within the agreed time frame at a cost of 1 night per room. After being told it would be refunded repeatedly we have received nothing,after several months this has become tiresome to say the least as we are in need of the money to survive during lockdown.Why is it so hard to get a refund of your own money that you have previously agreed to.Anyone booking with you would be well advised not to pay any money upfront as you are clearly dishonest and don't abide by your own terms,new owners new rules I guess.

    Individual ratings:

    Location

    Location-5

    Service

    Service-1

    Expedia Concierge

    Reviewed by maryan_ray(Taupo, New Zealand) on Apr 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We approached the concierge for help to get some trips and places to go. We had not read up on what we wanted to do. we listened to her and choose some trips . the two other chooses were great but when we lounged a complaint she would not do anything about it we tried to get her to get us a refund and also she had misinformed us about the limo cost stating it was part of the deal. It was not as per broucher. We found she had given us false information regarding the email addressee of the company involved.. So have not been able to take our complanit any further

    Perfect

    Reviewed by manueltX1606AW(Melbourne, Australia) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Perfect location, beautiful room with well appointed amenities. Very difficult to find any fault worth mentioning. Amazing view from our room on the 19th floor (deluxe ocean view room). Thank you Beachcomber.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Kristina is an All Star

    Reviewed by devinamurao(Hollywood, California) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Kristina works in reception and she was so kind and helpful. She made the beginning of my trip quite pleasant. She’s a great asset to the hotel. The hotel has great value as well and is right in the middle of Waikiki.

    Great hotel in perfect location

    Reviewed by Lynn E(Salmon Arm, Canada) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent a week at the Waikiki Beachcomber and was very impressed with this hotel. The rooms were tastefully decorated and quite large. We asked for a partial ocean view and that is what we got. The people at the front desk were very helpful and friendly. Check in and out was smooth and efficient. We really enjoyed the pool. The location was great—just minutes from the beach and right next door to the new International Marketplace. I would definitely recommend this hotel.