Sunscape Dorado Pacifico Ixtapa reviews
5935 TripAdvisor reviews
Nice but could be better
kristinaannep (Tyler, Texas) on Mar 16, 2024
Overall the resort was nice. It is on the smaller size but we liked that-the pool and restaurants never felt crowded. The beach is amazing and we really liked the cabanas on the beach. All of the staff was very friendly and the beds are unusually comfortable! On the downside, we were very disappointed in the food-there was plenty of it but the quality and taste just wasn’t good. We also felt very frustrated with our experience with the SunClub sales pitch. While the rep said it’s not a time share, it’s the same method of trying to get you interested. We received a 5 star welcome when we arrived-one of the staff members was super friendly and helpful. As soon as she asked us to sit down with her I knew what was coming. When we didn’t attend the info breakfast the next day she wouldn’t make eye contact with us the rest of our stay. It would have been awesome if that 5 star welcome had been genuine and not a sales gimmick. We had a good time but not sure I would go back.
March 2024 vacation
LorneToderian (Kamloops, Canada) on Mar 15, 2024
The service is first rate and personal. The staff go out of their way to make sure you have a great experience and love to get to know you on a personal level. Highly recommend. Great view from our room. Very clean with nicely stocked mini bar.
Great property and area, staff was worst of UVC properties
V2158AGnathanh on Mar 13, 2024
Subject pretty much handles it. Staff seemed constantly inconvenienced if anything was off the menu or different. And I’m not talking like making special food. This was please don’t cover the meat in vegetables for my 10 year old. The resort wasn’t at capacity, but there were waits at breakfast, Coco Cafe. Restaurant schedule was strange as only 1 or 2 would be opened, with most meals at the outside garden. Very pretty atmosphere, but food was constantly cold as it was on Sterno cans for the buffet.
No extras for the VIP extra money
robertaetherington4 on Mar 13, 2024
Not sure what we were to suppose to get for VIP but they took our money. We work hard for our money so when I get a chance to pamper our selves I will take that opportunity. The only benefit that we received for our VIP money was to sit in a lounge that served the same beverages throughout the resort.
Good Times and Good People
Lorna B on Mar 12, 2024
In February 2024 we travelled as a couple to Ixtapa for the first time. We picked Sunscape Dorado Pacifico as it had balconies in the rooms (some hotels did not). We like to spend the late evenings and early mornings enjoying the surroundings. We were super excited that not only did have an ocean view but it was not blocked by any other buildings. The main lobby, public areas and the rooms were very clean and inviting. The grounds were kept spotless as well. The cleaning staff were extremely friendly. The staff were more than willing to help me learn Spanish. It was so appreciated. They are you greatest asset to help spread good words about the hotel. They were all so welcoming and friendly. I did not meet anyone who did not go out of their way to make our stay better. Remember to tip them as they are very hard workers and deserve to be recognized for their service. I am a very picky eater but I found more than enough food for me to eat. However I was disappointed with the limited Mexican food that was presented. I always look forward to trying their dishes. Our biggest issue was finding a spot on the beach, or on the patio, where we could spend the day in the sun. Too many people throw down their towels to save a spot and then would leave for most of the day. The other was finding beach chairs that were not broken. You finally had to choose one that was the least broken. The beach was amazing. Soft sand and a long beach to walk along. Very clean too. There were vendors on the beach but not many and not pushy and would move on quickly. Swimming in the ocean was impossible due to the high, strong waves and the undertow. Lifeguards made sure that none of the guests went out very far. The hotel staff are the best part of our stay. Giovanni (server on the beach), Rubi (lobby bar) and Rocio and others made our stay so enjoyable. I thank them, and the rest of the staff for making us feel like we were among friends. By far the best service I have ever had while vacationing in Mexico.