El Cid El Moro Beach Mazatlan

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    6. El Cid El Moro Beach Mazatlan review

    What to expect (based on 2679 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Mazatlan Trip

    Reviewed by frankcervantes() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hello, This is the kind of thing that irritates people. Having a minimum typing story. The Hotel was good and everything, the only negative thing I have to say about the resort, the Internet service we had.

    Great pools, Great location but lacks in other areas

    Reviewed by llh315(Greenville) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Junior Suite we were in was nice, but the beds are hard. So uncomfortable. Pools are lovely, but we noticed the pool floor is not swept often and you can see debris. Very persistent sales staff but after you purchase hard to find someone to answer your questions. Housekeeping does not provide proper wash clothes. We had 4 in our room to start but after that they only let us have 2. We went down to the desk twice requesting more. I was worried I'd be charged later for them. Sightseeing Tours are available and they do take a charge card. Their website doesn't say so. Also tours are based on number of people so during off season most aren't available. Food is okay

    Poor service, poor food, dirty rooms at El Moro

    Reviewed by mjcropley23() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Dropped off at the curb, no bell boys. Tried to sell us a vacation club before we even got to our room. Room wasn't cleaned well (even after asking and pointing out issues). They housekeeper kept moving our personal belongings (including our toothbrushes). Food was ok but not what we expected. There were a few AMAZING servers that we kept going back to. The Marina is beautiful but would not suggest staying at El Moro. Other than a few great servers the only other thing that was great was the private pool at El Moro. If you listen to the vacation club presentation they will offer you transportation back to the airport. Ask for everything for the presentation Massage, city tour, sunset cruise, transportation. Make their 90 minute (3 hour) presentation worth your time.

    Rec

    Reviewed by miguelrivas67() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The room was great clean and very spacious, but the pool was not maintained clean and that was a ongoing issue during the whole time I was there. I also did not like the fact that people can smoke anywhere around the pools, very disgusting specially when you have kids.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Great time all around!

    Reviewed by jeffcS4865GB(Huntington Beach) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Food and the people were great as always. Everybody is very polite and nice. Great weather and great times. All of your staff were great and would go out of their way to help us. The shuttle drivers to the Marina were great and fun to talk to. I have been telling all of my friends about this place and invite them to go every year and everyone backs out. This year my good friend and old surfing coach came along with us. He has been surfing for years and has won numerous United States surfing title not to mention been on numerous beach related vacations. Anyways he told me that he had the most fun ever at your hotel and he wants to go every year with us. So of course I told all the procrastinators what he said and now they are much more interested in it since my friend Pat Schlick is saying it is the best vacation he ever had. He really like being able to come back to the pool and relax after a morning surf session. He finally found out what me and my son Kai have been doing for years! too bad they didn't listen a long time ago. You definetly have at least one more satisfied new client! Thank you again for everything. I did (believe it or not) watch them build The Granada, and the Castillo in Mazatlan. We used to stay in the Ole trailer park exactly where the El Moro tower sits today. Early to mid 70's. Your friends and family, Jeff and Kai Combs