Hotel Reef Yucatan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 357 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-3.5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    An enjoyable runaway.

    Reviewed by Lynne433(Merida, Venezuela) on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We nearly didn't come because of reviews critizing the food and beds. I guess it's a matter of expectations. We are world travelers and were happy with both the food and the beds. Great pools, clean and well maintained. Attentive and helpful staff. Charming atmosphere. Highly recommend. Suggest hotel add safety bars in shower. Only complaint was difficulty getting there. Road construction, no signage, taxi driver got lost adding 50% to bill. None of the locals new where the hotel was Turns out Uber will get you there but doesn't service Telchac Puerto. Next time we will taxi directly from Merida to Telchac Puerto.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-5

    Cheap, good food and needs manteinance

    Reviewed by JesseAmbrosio(Merida, Mexico) on Dec 29, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stay there for Christmas, food from ok to good. The pool is nice, beach was small, premises need maintenence, rain water came into our room from the door, hotel looks old but for the price is good enough. I might not return but i had a good time for Christmas dinner. Saludos al Kisin, al angelito Gabriel who helped me with the movie trivia.) las mestizas de la pastorela en especial a la que hablaba mas aporreado.

    Comfortable relaxing resort

    Reviewed by Douglas K(Manchester MI) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice low-key resort overlooking the gulf. The food was good with some excellent choices. The staff were helpful & friendly. Beni in the main buffet was exceptional and helped us with our Spanish. We used this as our base to explore Mayan temples/ruins. Hope to return!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    All Inclusive and Beautiful Ocean

    Reviewed by Becky S(Oklahoma) on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This excursion was booked through Carnival and our tour guide was so nice and well educated. The resort was beautiful and the staff was very friendly. We were the first tour bus there, so finding a place on the beach with chairs was easy. The buses that came after us had to find seating by the pool area, so I recommend booking early for the best seating by the beach. The beach was clean and the water was clear and beautiful. This was all-inclusive so our food and drinks (alcoholic and non-alcoholic) were included. The food was good enough for the buffet-style it was, and there was plenty to choose from. The drinks were good, and the bartender made them as strong or weak as we wanted. The pool and pool are were pretty and well kept. The pool was clean and had easy access with wide steps for entering and exiting. It was not overcrowded while we were there, and we had plenty of time to enjoy the resort and relax in and by the ocean.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    OVERPRICED

    Reviewed by RACHEL R(Orlando, Florida) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    OVERPRICED HOTEL First the positive. Ocean water clear and beautiful. Grounds well kept. Pool clean. The rest is all negative. The room furnishings are old and basic. No working safe box. No extra towels. No ironing board. Rooms need to be remodeled. All the drinks are watered down, even the nonalcoholic drinks. Even the juice. All the meals are buffet style and are a NIGHTMARE. The nicer food items are never replaced once they are finished / gone. Even during the first hour of a 4 hour buffet. The is completely unacceptable for an all inclusive hotel. This happened on MULTIPLE occasions. For example, Saturday night Mexican dinner. The dinner was from 7 to 11. We arrived at 7:58 and some buffet items were already gone..... finished.... Never to be replaced. We asked the waiters and the management staff. We were simply told that it was finished and that they did not have anymore. This was the only dinner meal available on Saturday night. The hotel is OVERPRICED. We paid $140 a night. We will NEVER go back due to the extremely DISAPPOINTING buffet situation. This my WORST all inclusive hotel food situation experience.