Hyatt Zilara Rose Hall

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5125 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Terrible food and service!

    Reviewed by BGoodwin001() on May 08, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    When checking in the receptionist never told us about activities at the hotel. We had trouble getting through to make reservation for dinner, which you have to have. We also never knew which restaurants were open each night (not all are open and it changes each night). The food was not good, extremely disappointing. The wait staff was hit or miss, even if you tipped them from the beginning. Overall, our experience at the Hyatt Zilara was terrible. Me and my husband were extremely disappointed with the communication and information on the activities, which restaurants where open each night and being able to get through to even make a reservation. I was looking forward to the food and again another disappointment. At the beginning of our trip I kept trying to make the best of it and made excuses for the bad experiences. The coffee and Fuzion restaurant were the 2 best things the hotel had to offer along with the scenery, it was beautiful but that’s it. I would not recommend Hyatt Zilara, Jamaica to anyone and feel like I need a vacation from the vacation I was just on if I could even call it that.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-1

    Amazing service!

    Reviewed by 568parisf() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Urban Heatz was an amazing dining experience. Our waiter, Desmond took the best care to us throughout the entire night. Delicious food with great recommendations from the servers to enhance the best Jamaican experience possible at the Zilara Hyatt Resort!

    Awesome Quick Reality Escape

    Reviewed by 457chelw(Omaha, Nebraska) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After being cooped up and over stressed due to pandemic, it was so good for us to get away! And this was the perfect place! Everyone was so welcoming from the second we stepped off the transfer bus! (Actually even at the airport, where we were able to check in at the Hyatt welcome lounge!) The room was pristine clean, very comfortable and modern, and we loved the set up with the bed facing towards the windows/balcony for a direct ocean view from bed. The service at the pool area was top notch! As soon as we settled into a spot, we were greeted by Toni, and she took excellent care of us everyday! Anything we needed poolside - drinks, food, a friendly hello, etc., she was right there! We felt the service provided by her was quick, quality and personal! We also enjoyed the Z team activity squad for activities and entertainment, especially Kusuli, Cadine, Alex and Michael - might have spelled some names wrong. They were so much fun! The beach was beautiful, well groomed and just right for a calm swim. Water sports also available, but as our plan this trip was focused on relaxing we didn’t partake this time. The food was amazing - best food and service we have had so far and this was our fifth all inclusive in Jamaica. One notable server was Theodore - always so friendly and welcoming! We are early risers, and we loved going to the lobby coffee shop in the morning for a specialty coffee drink (made by Lisone, not sure on spelling of his name) and pastry to take back to our balcony in the morning. This trip was just what we needed and we highly recommend this spot!

    Money well spent

    Reviewed by Camper07931118171(New York City, New York) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Let’s just get this out of the way Errol is the man if you want good drinks not watered down great mixtures and wonderful humor I think this was the best set of drinks I ever had . The resort is gorgeous driving in and driving out , the staff were great and attentive. This was my first time to Jamaica and all our plans worked great even our drivers from for our private transportation was done by Top choice Jamaica Tours that company will one day grow to be something special we loved them and would tell anyone to book with them . I wish they had a little more entertainment but I can understand covid was a hammer outside of that everything else was perfect. If you want something special this is place to be . We didn’t want to leave .

    Amazing resort

    Reviewed by ccannizz44(Rome, Italy) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved every second of our trip to The Hyatt in Montego Bay. The swim up suite was beautiful, the property was gorgeous, the food and drinks were unreal, and the staff/service was completely on another level from anywhere else we’ve ever stayed. The entire vibe of the island and the people was just such a breath of fresh air. We will definitely be back in the near future and will recommend it to our family and friends.