The Cove Atlantis

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3588 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Huge Disappointment

    Reviewed by TrozDDS(New York City, New York) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I booked this room through Marriot Bonvoy. I’ve been here twice before and stayed at the Reef where I had a full kitchen and brought meals from home and stocked the fridge as well. Upon booking the Marriot agent (which is supposedly a direct line for Atlantis) told me because of my platinum status I would have club access and or breakfast. I then chose to stay at the Cove for those perks. I therefore came without snacks and breakfast items and didn’t stop at the supermarket for my kids. Upon check in I was told I had no perks and that the hotel is not “fully Marriot”. They then Told me I was upgraded to a deluxe room which was not the truth since my reservation was for a deluxe room. I showed them this on my phone. Meanwhile deluxe means high floor and they gave me a room on floor 5. They told me to call Marriot myself and work it out. Marriot tried to help me out but the Cove managers and staff had zero interest to try and work with me and didn’t have any experience with customer care. The manager on on call attempted to help me but when she saw Marriot was difficult to contact and work with she just gave up. They also were not knowledgeable of the catering services and even the number of tennis courts. The concierge told me there were 2 courts when I called from NY. meanwhile the website said six and they indeed have six. Basically all the perks which I confirmed multiple times with Marriot were not fulfilled and no attempt was made to try and help me somewhat. Besides the let down the hotel is supposed to be the nicest of all the hotels on Atlantis property. Meanwhile there is no hot tub. Which adult only pool doesn’t have a hot tub??? The Cove pool barely gets any sun the building itself blocks it. The rooms are run down. Housekeeping is not on par I had to call daily for different items omitted in my service. My kids had fun but the WiFi is spotty so it is hard to stay in touch which is challenging. Everything is so expensive. A daiquiri is $35. I have never heard of such a high price for a daiquiri. They literally get you on everything. The one major great perk is the hotel is now serving kosher foods and fulfilling dietary needs. Kudos to Alexis Bonoby and Bill for arranging and running a wonderful kosher program. And for Rabbi Weinfeld and Rabbi Bluming’s for making it all so easy. Will consider coming back only for the dietary needs but the hotel needs an entire remodel, the shuttles need to be more often and new, and most importantly the staff needs to be trained in customer service. If coming to the bahamas try Baha Mar. A shout out to Troy at the tennis center who was honest and advised me properly and to Van the pro, for his good attitude, fun and skills

    perfect vk

    Reviewed by josephilardi92(New York City, New York) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    im not sure why ppl continue to complain on these reviews about this place... ie- the staff are rude, rooms are old, bed sucks, room service sucks, problem with getting water and towels.... idk if everyone is just stuck up rich buttholes that are used to getting gods treatment or what but this is my 4th time back and i have ZERO COMPLAINTS. everything was perfect from check in to check out. room was cleaned quickly, bottles of water (up to 4) were on time every day... slept like a baby.. room was clean..staff were awesome and full of energy and super helpful when you have questions. only dislike was the dumb 15% mandatory tip and 12% vat per purchase but 85% of the islands good are imported so just suck it up. will def be back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    expensive but worth the difference with different hotels in atlantis

    Reviewed by PATSNN(Toronto, Canada) on Jan 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to Atlantis and initially i had booked the beach towers but because of so so reviews we switched to the cove which is more expensive. Looking back it was the right decision. The staff here is very attentive and the rooms and views are amazing. On our way back, in the airport we met an older couple who stayed at Beach towers who said only 1 elevator was working and they had to climb many stories to get to their room with luggage. When we went inside the Royal towers, you notice the smokey smell from adjacent casino which is also not good so i am glad we did not stay there as well. To save cost you can do all the activities in 2 days. If you are planning to attend the Junkanoo parade then Hilton Nassau would be a better location for one night. The beach at the cove is nice and it is soft sand with no rocks so we did not need our water shoes. Also no one is harassing you to buy things which was a pleasant surprise! Nobu was a good restaurant and we would go back. We had breakfast one day in Mosaic but did not see any fresh juices or exotic fruits such a papaya or mango which is found on the island. Atlantis could also use a juice bar which would be very popular for those of us who want a health conscious meal. There is also no specific vegetarian restaurant as well which is needed. Going back home, I would recommend coming 3 hours earlier to the airport as there were long lines for checkin, security and US immigration. Have fun on your trip!!

    Beautiful

    Reviewed by Kiad816() on Jan 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is beautiful! The ambience, views, everything! The employees are very friendly. It is expensive though. The shops are nice...there are always beautiful swimsuits and cover ups, sandals, jewelry and bags but be prepared to spend A LOT! The pool is adults only. Obadiah (a pool attendant) has been very accommodating and good to our family over the years. His work ethic is outstanding! The music played is always good and the crowd is always fun. It is cashless so everything you order to eat or drink is charged to your room. The food is really good and the portions are big.

    Not for me - too busy and poor service

    Reviewed by Londonmum1(London, United Kingdom) on Jan 06, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The Cove lobby areas are very nice, especially at night. I can’t say much else that is positive - the facility is just so big and everything is a hassle. There is very little emphasis on guests, you wait in line for everything - to get a dreaded wristband, for a towel, for breakfast, to speak to a staff member etc. The workers are all friendly but have no training or direction whatsoever. Hotel lost power one night and staff did absolutely nothing to help guests. This is a management issues. The pools are tired most outdoor loungers and dining areas are well worn and dirty. Yuck. Restaurants are all overpriced but people must know that going in. It is clearly a very popular hotel, but not for me at all.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1