Couples Swept Away

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6436 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Anniversary celebration

    Reviewed by cedarl1(New York City, New York) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff was courteous friendly and anxious to please.The setting has a homey feel and this makes this hotel less commercial.This feels like a lovely country home.There are plenty of water sports included.The catamaran cruise was wonderful,more than I could have ever anticipate.The spa and massage was definitely top class.

    Aug 2019

    Reviewed by funtraveler12478() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing experience and accommodations! we LOVED Lemongrass restaurant and all the beach activities and the fitness center!! The martini bar staff was amazing! Must try the Blue Sea Martini there! Sunset sail and the snorkeling are MUST DO's!

    25th Anniversary celebration, BUT...

    Reviewed by Luvstotravel2016(Fort Worth, Texas) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was our 3rd stay at Couples Swept Away and I must say it still never ceases to amaze us! We were there Aug 31st-Sept 7. The service, the food, the beach everything and everyone was amazing. We were there for 7 days and the only issue we encountered was in the Feathers restaurant for our Anniversary dinner. The hostess was extremely rude to our group of 8 from the moment we walked in the door. Her name was Cean James. She actually ruined our dinner and night for being so mean. The food and the wait staff and also the bartenders were all amazing, but for some reason Cean would continuously taunt us throughout the night. First she snapped at us for not having the dinner slip for our reservations, which we didn’t remember getting one but she found our res in her book. She said she wouldn’t be able to sit us together, so we asked again if there’s anyway we can be together and we didn’t mind waiting. She replied in a nasty tone to two in our party that she will TRY to accommodate us and she did after about a 20 min wait. We were a party of 8, four couples. The place was full, there were other large groups having dinner as well. She later came to our table and told us to quiet down because we were too loud. Now mind u there was a few larger parties there who were also celebrating and just as loud maybe louder but they were laughing, talking and having a great time, the same as us until we were shushed by Cean. Then I asked her what are we doing to be considered loud that a larger party of 10 isn’t doing? Her response was “we normally don’t like any parties over 6 for this reason and if they get loud I’ll tell them too.” And then just walked off. But many times throughout the night the larger parties were pretty loud, but again they were celebrating. For dessert my family and friends surprised my husband and I with a cake, and everyone was too afraid to clap or cheer or whatever. Her attitude ruined our celebration/night and we didn’t appreciate it not once. We also asked the waitstaff for confirmation if we’re loud, they said no way! We asked them if she is always this way and they said “yes!” And made a few more comments about her. It’s just sad someone so rude is allowed as the hostess to a really nice restaurant where the food and waitstaff are amazing! As we left the restaurant we apologized to Cean for being loud, even though we didn’t think we were but no one wanted to cause a scene. My husband and I first came to CSA back in 2004, and we have talked about this place to our friends and family for many years. They finally joined us last year in 2018. Everyone loved it so much we came back again this year and brought 2 more people who fell in love with it as well. I’m just glad we didn’t encounter Cean until the end of our trip or else I’m afraid the whole week would have been ruined. I just felt like we spent a lot of $ for a beachfront suite to be shushed and embarrassed by Cean. Again, that is the only complaint I had for the entire week, but it’s enough. We’ll be back but we’ll ask first to find out which night Cean is working and try to avoid her at all cost!!

    Best resort

    Reviewed by R7910FAshannonh() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So this resort and it staff are amazing any were you go you can find a rotten egg just can let it spoil your trip the bar staff kashane and al jay are so amazing at there job this is our second trip to this property my brother also was married here I would return great food good vibes amazing beach

    Perfect place to relax

    Reviewed by Mike.Kelly L(Harrisburg, Pennsylvania) on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time there - and I must say, now I understand why the reviews are as high as they are. Its the perfect place for those looking for a no stress / relaxing experience. There is a no tipping policy, no timeshare presentations, no senseless upcharges & no favoritism - we are all given the same high quality service.Property is nestled within a tropical experience only to be out done by the negril beach. Food / drink /water sports / service is all well above average. The resort has a vintage/ rustic / authentic jamaican vibe to it. If you are looking for glamour & glitz - this isnt the place for you. Couples is more about a lifestyle & culture if you will , a much different experience than a mega resort. I look forward to becoming a return guest !

    Individual ratings:

    Location

    Location-5

    Service

    Service-5