Beaches Ocho Rios - A Spa, Golf & Waterpark Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5301 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Paying for cleaning with stolen money

    Reviewed by eardstapa4() on Jun 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    BEACHES is announcing they've cleaned the resort. They aren't mentioning they are doing it by steeling money from people they cancelled on over the last few months. Like many other traveller BEACHES / SANDALS refused to honor the terms and conditions in their contracts and stated "we can change the terms and cancel your trip anytime we want and you can't do anything". Direct quote from a customer service supervisor.

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Value

    Value-1

    Worst trip ever

    Reviewed by erinmay71(Bixby, Oklahoma) on Apr 09, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If I could give 0 stars I would. This hotel described our suite as having a large bedroom AND generous living area. Nope. No bedroom. The fully stocked bar was 2 cokes and 2 waters. We were supposed to have a concierge and again nope. We left the next day. Run down. Feral cats everywhere. Just awful.

    Awesome Kid Friendly Resort

    Reviewed by Patti0917(Stockton, California) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were a family of 11 of which 6 where children under the age of 16. The resort was very kid friendly. A beautiful setting and very friendly staff. The resort was very cautious with the worldwide virus outbreak and took extraordinary measures to sanitize everything. All rooms had sanitizers and every restaurant or shop sprayed disinfectant on your hands before entering. Made us feel safe! Only disappointment was due to the weather that disallowed the water activities but nothing the resort could control! It was an amazing time.

    Another Fantastic Vacation at Beaches Ocho!

    Reviewed by H5032PPsarahb(Toronto, Canada) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 8 days at Beaches Ocho Rios just before all the Covid-19 stuff started in Canada. The resort property was gorgeous as always ( this was our 4th time to this property). The staff was all super helpful and very hardworking. Shout out to Kado @ Neptunes. Fantastic server and very fun. And also the teen and tween coordinators Rushane and Alex. So much energy and fun loving guys. We also love seeing Orville each time we go. He is great with the kids and my son was super happy to win simon says this year! He has been trying for three years now! LOL. The whole staff here works very hard, always happy and smiling. They spent a lot of extra time cleaning the washrooms and public areas to help keep everyone safe. Can't wait till we get to see all of our Jamaican family again!

    Excellent vacation

    Reviewed by Vacation604173() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a disappointing check in as we were not assigned the room we had paid for a year in advance. They tried to change us to a lower category room and convince us it was the same. Ultimately we switched rooms our second day, though still not the room we booked. I found the front desk staff to be less than helpful with this endeavour. They seemed as though my request to have what I paid for a bit indulgent. For the record, we booked this room while AT this resort the year before... The good news is that everything else following this unpleasant start to the trip was outstanding. As mentioned, this was our second time at this resort. My kids described this trip as even better than the first visit. The staff were amazing, especially Tom Cruise and Alex. Oh the tears that my kids shed the night before we left... These guys work so hard and really make everyone feel special. I don’t know how they continuously have such a wonderful attitude and endless energy!! Now, unfortunately, our visit fell during the time that Coronavirus was deemed a pandemic. We noticed extra cleaning, lots of hand sanitizers and efforts made by staff to distance families from other guests whenever possible. The resort is now closed because of the virus, and frankly as the number of guests dwindled during the week, this was most definitely foreseeable. There were hushed meetings among staff and a few brave individuals who confided in us that they were worried. Despite these growing concerns, we were treated with such respect and kindness. My kids will likely know how difficult it must have been for everyone to keep smiling and fulfilling our vacation dreams while simultaneous stressing about their futures. We have booked to go back to Turks for a change, however, I don’t think my kids would ever forgive me if we didn’t return to Ocho Rios again sometime soon. To all the fantastic staff at this wonderful resort, if you are reading this, thank you for all that you do. This too shall pass, and we will all be back again soon. Thinking of you all and hoping you are all doing well.