Overview
Relax in Anaheim's tropical getaway, ideally located within walking distance to the Disneyland Resort. An abundance of upscale amenities will make your experience complete.
Check in
4 p.m.
Check out
11 a.m.
Rooms
486
Inclusions
Rooms
Amenities
Location
Reviews
Noisy riots ruined stay
alisoncan (South Jordan, Utah) on Mar 23, 2024
Poor management and disrespectful staff. After staying one night, my family doesn’t feel safe for the rest of our stay. Very upsetting because we have been looking forward to this vacation for months as a time to relax and enjoy time together as a family. Workers were blowing air horns outside of our room around 6 am. They have no respect for guests. We have an 18-month-old baby and 3-year-old child who need to rest, and we as their parents need to rest and recharge as well. Then the hotel management tells us there is nothing they can do because of the union contracts. If the hotel needs to pay more to attract reliable staff, they should definitely do that, but the new contracts should include a clause that anyone who intentionally tries to make guests miserable as a negotiation tactic will immediately have their employment terminated. How are we supposed to trust people who have no problem disturbing our peace in our “home away from home” to not try to harm us in other ways (e.g. stealing from our rooms)? People who hold guests in contempt and try to ruin their vacations on purpose do not deserve to be paid an excellent wage in the “hospitality” industry. Please look for a new job if that is your attitude. Quality service should come from a position of care and concern for guests.
Great facilities, staff and location
Nicholas S (United Kingdom) on Mar 18, 2024
This hotel had everything we wanted. Upon arrival from the UK, having been awake for the best part of 24 hours, we needed comfortable beds, somewhere to buy a few snacks and to know we were perfectly placed for Disneyland. This place ticked all the boxes. The room was modern, clean, well appointed, with very comfortable beds and lots of USB points. We never had an issue with cleanliness or with these facilities. Checking in and out was easy and staff were always very helpful. The hotel facilities more than met our needs. The lifts all worked, there was a decent shops with snacks as well as souvenirs and the coffee place even gave us soya milk when we asked as my son requires lactose free milk.The pool was nice, not spectacular, but certainly acted as a great place to cool down mid way through a hot Disneyland August day, allowing us to cool down and go back to Disneyland for the evening. My son didnt like the water (is it salt water mixed with chlorine ? It didn't smell like a normal pool, but we couldn't really complain. As for the location, it is fantastic. We had a Disney view and we could watch the fireworks at night. Overall, this hotel was absolutely ideal and we would happily stay again.
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