Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3571 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation at the best

    Reviewed by R3714MKmeganp() on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everybody was accommodating fulfilled our needs even with covid-19 going on. When you were there it seemed like nothing was wrong and suitable for kids! Denisse and Muhammad had some of the best costumer service I have experienced this whole vacation. Will definitely return in the future!!

    14th birthday for my daughter

    Reviewed by marilynpD3319ZC() on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place was amazing regardless if things were closed because of the virus. The regular pool and hot tub were open so we were able to relax and get cooled off not to mention that the pool was heated some so we could just jump right in. The beds were huge and squeeshy some of the best beds I have seen in hotels. We were smacked dab in the middle of businesses so everything was close. I advise coming back when the virus is all gone and things are open again because it’s like a ghost town now that we’re leaving and the curfew is up. The hotel was beautiful and well maintained. Palm trees and plants everywhere someone always gardening. The staff was all really sweet especially Denisse who checked us out while leaving the hotel, she let us store our bag while getting something eat. We will definitely be back in the future. Thank you Coco

    Daniel is the best!

    Reviewed by 892jacqueliney() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel makes it sound like its an indoor waterpark, but it isn't. If it's cold out, they will be closed. There's a section of the park that's underneath a ceiling, but it isn't enclosed. The hot tub was also broken while we were there. However, DANIEL IS THE BEST. He took care of my girlfriend and I on multiple occasions. He's kind, he's funny, he does his job well. If it weren't for Daniel, this experience would not receive a 5 star review.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Canceled our reservations and charged us for the night.

    Reviewed by Naomi P(Markham, Canada) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We made a reservation with this hotel from feb 22nd to 26th 2020. We were traveling from Toronto, due to malfunction of our plane we were late upon arrival and when we got there our room was not available as it was consider a NOSHOW. It wasn't our fault that our plane had a malfunction. We were told we were going to get a refund for the night. It's been exactly one month and no refund was issued to us. Highly disappointed at this. As we didn't use the service but had to pay for it. It's not fair. I won't recommend this hotel as they told us we would be compensated back for the night we didnt use and they didn't stand by their words. Once a reservation is paid our room shouldn't have been canceled. It should have remained there on file for us and let us deal with it rather than giving it away and promising us a refund. Highly unprofessional.

    kiara is the best

    Reviewed by 275sophiad() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    she was very friendly! she made me awesome drinks! we talked for a while and she was very sweet. she assisted me on picking drinks to my liking and gave great service. will definitely be back tomorrow for more!!