Walt Disney World Dolphin Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1144 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    great few days

    Reviewed by Curious300968() on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    all round decent place, loved the boat transport, and the bar area . friendly staff. room had a great view an dplenty of parking. not a disney resort bu having stayed at a few this was just as good if not better especially the room size.

    My husband and I visited a few days ahead of our adult kids and grands and stayed here to visit Food & Wine Fest.

    Reviewed by Gwen A(Lake Charles, Louisiana) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We paid more than we would normally pay for a hotel in the U.S., but we found it worth the price and convenience—-quick friendship boat ride to Epcot—-longer to Hollywood Studios. Impeccable customer service!

    Great location, but disappointed. Property in need of some renovations and happier employees.

    Reviewed by ashleyxmarie(Homer Glen, IL) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I do my reviews by categories, so skip to the part that interests you most. I have only stayed at official Disney-owned properties before and wanted to give the Dolphin (Sheraton property) a try since I am a high-tiered Marriot Bonvoy member due to work travel. Hotel: Great location and convenient to get to Epcot and Hollywood Studios via boat or walking. The lobby is nice, but it seems like they decided to pick and choose which areas to renovate throughout the property. The fountain was repainted and the new bar area is nice, but as soon as you leave the that area and walk into the elevator wings, it's back to looking dated with coral/orange tile and thick grout on the floor. Elevators had a weird smell and one had missing railings on the inside, and they looked pretty beat up. The hallway carpets (which I thought were newer) are also worn out/faded/dirty in the middle.I was honestly surprised by this and expected better. I felt that standards at a Sheraton property would be a tad higher for being on prime Disney grounds, but I guess not. Room: It was fine, although a tad plain. They recently updated them and we had plenty of space. Beds were also comfortable and we had a nice view from the floor-to-ceiling window. Housekeeping: We had pizza the first night that we brought back to the room and housekeeping left the two pizza boxes out our ENTIRE five-day stay. It ended up being a running joke to see if the boxes were still there each day we came back in the room. We even (neatly) left garbage directly on top of the boxes to indicate it was all trash, and housekeeping would take the garbage on top and still leave the boxes. It was so strange! They were still there when we checked out and legend has it that they're still there to this day. Staff: A mixed bag. The front desk employee who checked us in (Jordan? Jamie?) was very sweet for it being so early in the morning and seemed to be always smiling every time we saw her. A gentleman we encountered later in the afternoon (wish I remembered his name) was also very polite and helpful. Other than that, the other staff at the front desk, and especially the pool staff, seemed unhappy or not very friendly or approachable. It was odd. I guess since they know they aren't a Disney cast member, they don't have to be "fake nice" to guests. Restaurants: Why, oh, why did most of the quick-service options close so early, especially with it being launch weekend for Galaxy's Edge? By 10pm, Fountain and Fuel were both closed, leaving us with Picabu as the only option. The food at Picabu was not very good and it's in a weird location on the bottom floor tucked away into a corner. The staff there seemed overwhelmed since it was the only option open at the time with a ton of tired and hungry guests coming back from the parks all standing in line trying to order. The way they take orders is also very disorganized because of the different "stations". If anything, Fuel should be open a lot longer for grab and go sandwiches, snacks, drinks, etc. to help with the guest traffic (and maybe food quality) down below. We were able to grab breakfast at Fuel one of the days and it is comparable to Starbucks in terms of food options. We did enjoy most of the items to bought from there. Bottom line: This is very similar to a run of the mill Sheraton/Marriott property. Nothing special, even for being in such a prime spot in WDW. I didn't expect Disney "magic" standards or heavy theming, but I didn't expect the wear and tear on the property and "meh" attitudes from a lot of the staff. I really wanted to like my first time at the Dolphin, but I think I'll continue to stick with Disney-owned properties from now on.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Easy access to Epcot, but pricey for what you get

    Reviewed by 751darryl(Cherryville, Pennsylvania) on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel was very nice. Some water spotting on common area ceilings indicate that some renovation may be needed. Staff was friendly enough, but most did not go out of their way enough for me to give a shining endorsement. Beware of outrageous parking fees! $25 per night on top of what is already a premium price for a room that isn’t much better than a Comfort Suite. Many other resorts include the parking fee as part of the ‘resort fee’, but that isn’t true of Disney resorts, who used to include parking with your stay. Overall, a 3 rating is as much as I can give. It gets that because you can walk to Epcot and Hollywood Studios.

    Fine for Disneyworld

    Reviewed by TKWS-YVR(Vancouver, Canada) on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We spent 3 nights at Disneyworld at the Dolphin resort. We where at the parks for the bulk of our trip, only had breakfast at the resort daily. We where platinum guest and the breakfast was included, it took 3 phone calls to get the billing cleared up for our breakfast. If we going to spend more time at the resort I would have opted for Four Seasons. Dolphin was a little bit basic for the resort needs. The pools where great but closed early due to a rainstorm. The location of Dolphin was very convenient for the Boardwalk restaurants.