Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3604 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Moldy Bathrooms, Horrible Customer Service

    Reviewed by Alyssa G() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have been staying at Seralago for more than 2 years with my family. In the most recent 6 months this hotels cleanliness and customer service has declined. I rarely complained unless it was something uncomfortable but this time... the bathroom was moldy causing me major allergies and smelled of cat urine and menthol, water in the tub was coming out blue, literally. I spoke to Nilda who was of no help. The next morning went to the front desk spoke to Vernice who was trying to take care of us knowing and recognizing us from other stays. She gave me a comp upgrade to a poolside king room for the inconvenience. I went later that day to change rooms since it wasn’t ready. Nilda took it upon herself to change what Vernice had so generously done and put me into a totally different room that still had a horribly musty smell coming from the AC and bed sheets were dirty and stained. When I went to the front to speak to her, she had the front desk agent deal with me and not talk to me and claimed that Vernice did not have authorization to upgrade me. I have also been trying to speak to management for the past two days to request a refund and no one has answered. I am appalled, disgusted, annoyed and irritated. I had to cancel my second two nights booking and go pay almost triple the price to stay somewhere else. Needless to say I want my money back and I refuse to ever stay here again. I will also tell friends and family who have stayed there to avoid the hotel at all costs.

    Still great

    Reviewed by FrancoisG1055() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    quality/price is the best around especially when booked early rate.Located about 3 minutes away from Old Town Kissimmee, a busy and entertaining family fun. Still expanding and enhancing in the area, a great choice.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Nice and Quiet, great location.

    Reviewed by FellowTraveler648322() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the room is cleaning every day, the beds are comfortable, the shower ok. Parking and Pool OK. guest are kind a family. security ok. good place near disney parks attractions. the hotel has a tenis court, and the breakfast is delicious

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Quick stay

    Reviewed by Jmwong1234() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Older hotel. Pictures of hotel look a lot better than reality. Need some renovations now rooms. Very outdated. Ok for a one night layover. Not happy the housekeeping lady came by at 9am to remind me that checkout was 11am.

    Individual ratings:

    Service

    Service-4

    Vacation

    Reviewed by NGSMML() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The room was clean. Needs renovations, the lighting wasn’t good. Beds were too hard, pillows need to be replaced. Not bad for the price. Staff pleasant and professional. Lots of restaurants in the vicinity.