TripAdvisor Traveler Rating

It is a Disney property, so it is nice. When checking in they only had 2 people working the front counter with a long line. Make sure you ask for a nice view when checking in. We got a room with a nice view, but our friends got stuck looking at a roof. It is convenient that it is close to the Disney parks with the transportation they provide. Everything is overpriced but that is what you get when you stay at anything that has the Disney name on it.

Not Disney quality. We did not have phone service or working safe for 2 days despite being told multiple times the ticket was closed out. We were told we would receive daily housekeeping with linen change every 3rd day. We had absolutely no housekeeping for 2 days in a row. Had to ask for extra towels and toilet paper. Metal pieces falling off of shower wand. Staff was always nice but never efficient. Rooms need updating.

This hotel is well located to access Epcot and Hollywood Studios. Rooms are average size and comfortable. However, you can tell they haven’t been refreshed in years. Noticeable lack of working USB plugs was annoying considering flute amount of charging needs in 2024. Bed isn’t the usual comfy bed for a Westin and the pillows are “harder” than usual. The hotel is very “fragrant”. Not sure if it’s the carpet cleaning or other products they use but if you have any scent sensitivity, you will probably notice it. It seems to be stronger in the morning and wears off during the day. The other annoying negative is the high resort fee and parking fee with this hotel. It’s definitely noticeable on your final bill. Staff is lovely and the front desk is a well run machine.

The Good: *The location cannot be beat. Close to both EPCOT and Hollywood Studios - via complimentary boat rides or just walking. Makes it easy to visit more than one theme park in a day. *The room rate was less than nearby Disney properties - we do have some complaints about a few of the Swan's pricing policies, but you will pay less at the Swan than the nearby Disney Boardwalk or Beach & Yacht Club. *Staff were generally helpful. We asked to be switched from 2 queen beds to a king and the staff was happy to help. They even asked us if we preferred a high or low floor. We wanted a high floor, so we were a bit disappointed to see that our room was on the 4th floor. No matter, we loved our balcony (that we paid for) and enjoyed the view of the boats. *Mobile ordering from Java (a grab and go type place) was efficient and saved us time by not waiting in line. *The pool areas - we tried both the quiet adult pool and the grotto pool that has a really cool waterfall. Both areas were very nice with bar/food service available. *Room temperature - thermostat worked great and was quiet. We were happy with that. *Room cleanliness - room was clean. No complaints The Bad: *The pools were cold. Very cold. While the pools and nearby amenities were nice, we could not go in the pools as there were way too cold - and this is on a day when the high temp was in the upper 80's. *The beds were very hard. Both my husband and I had trouble getting comfortable and both woke up in pain due to the extra firmness of the beds. The Ridiculous: *Parking Charge- Self parking is a whopping $38.34 PER NIGHT (inc taxes)! This is for an unmanned, uncovered parking lot that is a good walk from the Front Desk of the hotel. I feel that this is an absurd cost for self parking of this type. *Resort Fee - we paid $50.63 (inc taxes) A NIGHT for the resort fee. I believe this too is excessive.

Room; poor condition as seen from photos. I have stayed in roadside motels that are nicer than this room. NOT anywhere close to AAA four diamond standards. Minus one star. Property; NOT for kids! One (total) quick service food location that doesn't have a kids menu! LOL...this is Disney World, what hotel doesn't have a kids menu. If your kid wants grilled cheese or a hotdog, you are walking to the Dolphin! Minus one star. Food quality; gross! This "resort" served us some of the worst quality food I have ever encountered at any hotel. Pictures of chicken tenders from pool restaurant are attached. Both Cabanas and The Fountain at Dolphin were disgusting. After two bad meals we ate every meal at Boardwalk or Beach Club or in the parks. Minus one star. Thermostat didn't work...which is always the telltale sign a hotel is poorly run and lacks proper maintenance. If people are uncomfortable and can't sleep, how much are they going to enjoy their stay? Minus one star. Rude indifferent staff. When they talk about the Disney difference, they are talking about a REAL Disney hotel with properly trained staff. This is a Marriott owned property and customer service is what you've come to expect from Marriott. Which is NOT a compliment. Minus one star. There is so much more...these are the "high" (low) lights. Bottom line; DO NOT STAY HERE!