Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5077 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A "Fail" Vacation

    Reviewed by 32970Grumpy() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The housekeeping staff (Isabelle) was professional, nice and helpful..... everybody else... not so much. Reality does not match the marketing hype. On-line photos and sales "WOW" Oversold under performed. The "lashup" with Universal Studios and Vacation Planning Office would work better if they worked together as a TEAM.... they currently do not causing "drama" and CYA behavior which doesn't resolve any problems for the customers.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-1

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-1

    Nice stay

    Reviewed by nagrommm(Jackson, Mississippi) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Would stay there again. Didn’t like bathroom design, but wasn’t in room much. Would recommend to others and liked it as much as other more expensive nearby resorts like Hard Rock, and Porto Fino. Front desk staff very friendly and communication after check in was conveniently by text messaging.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Universal vacation

    Reviewed by R4512COsandraw(Fultondale, Alabama) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great place to stay. Staff was courteous and very helpful. Rooms were clean and conviently located to parks and Citywalk. Transportation was easy to find and didn't wait more than 20 minutes for the water taxi. Would definitely stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice hotel, wasn't please with cleanliness

    Reviewed by courtneyaN8794NM(Riverview, Florida) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Nice hotel, wasn't please with room cleanliness. I’ve stayed here before and was very pleased with the location, the amenities at the property, and room service. However, this stay, I feel like they missed the mark on cleaning my room properly.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Wonderful experience

    Reviewed by mcmanusmail42(Ottawa, Canada) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every aspect of our visit was superb. Accommodations were comfortable, clean and well kept. Service was above par. Water taxis to theme parks were fun, very convenient and essentially, no wait times. Pool is excellent and fun. Service on pool deck is great and so soothing after a day in the parks. Staff are friendly, knowledgeable and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5