Embassy Suites by Hilton Scottsdale Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 941 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Another excellent Hilton property

    Reviewed by Anna Marie A A(Waterford, Michigan) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed at this location many times for work and it always has been wonderful. Staff and service are amazing not to mention the food. I have only visited for work and the conference staff are very accommodating.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing staff!

    Reviewed by BeckySue626() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There was a problem with my orginal reservation, but when I arrived Dylan offered solutions and was very gracious getting us situated. He continued to provide such friendly service throughout our stay. Every staff member we came in contact with were friendly and helpful. I cannot say enough positive about the staff at this location, I'm so impressed!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Not a Happy Place to Stay

    Reviewed by ParticularSFTraveler(San Francisco, California) on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I'm a Hilton Diamond member and I've stayed in a lot of hotels. This old hotel is, in my opinion, the weakest link in the Embassy Suites portfolio. The bed was fine, the bathroom was small but decent, and the housekeeping staff was very friendly. However, it's in need of repair: the air conditioning is old and weak, rooms are musty (there was mold growing on the bathroom ceiling and mildew on the tiles), the sofabed mattress is the worst I've ever experienced in any hotel, furniture has dents and dings, and the faux mission style hasn't aged well. Ever the elevator button floor #3 had been drawn on using a sharpie! It has the usual Embassy Suites breakfast: Fox News on the TV, friendly staff desperately trying to refill the trays that keep running out, and flavorless melon cut in haphazard giant 3-inch cubes. They call it a resort and I was excited to stay there, but was disappointed: it's more of a 4-story motel with a resort fee. (What makes it a "resort?" I don't know: a tennis court and a larger-than-average workout room?). There was a pretty fountain in the courtyard. Other than that, there is nothing particularly nice about this hotel. I cannot recommend staying here.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    Great experience!

    Reviewed by Terri A(Scranton, Pennsylvania) on Dec 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful room that includes a great breakfast buffet and evening cocktail reception! The bartenders are the best...very accommodating!! Winner, winner!! I've stayed at other Embassy Suites before, but this one is tops on my list!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Relaxing and great service and food!

    Reviewed by H7911EAkathyb(Omaha, Nebraska) on Nov 26, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived on Thursday late and ventured over to the restaurant for a bite - the service was so great and the food delicious. The free breakfast every morning with a made to order omelette was terrific and the best coffee I've had. The suite was fabulous and the hotel is within walking distance of Old Town and the Fashion Mall. We had a great time and will be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5