Holiday Inn & Suites Phoenix Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 297 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great

    Reviewed by TravelerPeople477462() on Jul 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We only stayed for one night but it was super enjoyable. We especially enjoyed breakfast as there was a lot of variety and options to choose from. We also enjoyed talking with Maria Teresa; she was super friendly and made our stay more fun.

    Newly updated property

    Reviewed by Doug C() on Jun 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This property has been renovated within the last year and is so much nicer now. Rooms are large and comfortable. The staff is friendly and responsive. The lobby and the Restaurant have also been updated. The entire interior has a new modern look and feel. The grounds are also well maintained. Website has a few pictures, but doesn't really show how nice the property is.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Older property currently being upgraded

    Reviewed by David M() on Apr 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I typically prefer to stay at Holiday Inn Express as the hotels are generally newer, updated, and provide free breakfast. My company booked this hotel stay for me during the busy MLB spring training season, as it was one of the cheaper 3-star options during my 4-night stay. It was immediately apparent why: remodeling of the lobby and dining areas on the ground floor. Nobody really ever enjoys staying at a hotel when it's under construction, but the staff here made the best of it for me. Rather than charge for a breakfast buffet, I was given vouchers to redeem. Sitting in the dining area with torn up walls and yellow tape wasn't the best visually, but the breakfast buffet was complete and satisfying. When I checked in I was told the room I was given on the sixth floor had been remodeled. I was very pleased with the room. All the power outlets in the room had been updated with added USB ports so charging a phone or other small device was easy. The bathroom was nice, though the choice of wallpaper was a bit strange. No complaints at all about the room, and the balcony overlooking the pool area is a bonus. There is plenty of parking. Unfortunately the quickest exit to the parking area was closed off to construction, and I tried to escape to the parking lot via the pool/courtyard but the gates were locked. This was certainly less than convenient, but understandable with wanting to have a more secure feeling while the construction was on. Overall, this hotel could be a winner once the remodel transformation takes place, but for the time I stayed here, it was only just a minor inconvenience. For a business traveler like myself, I didn't mind exchanging free breakfasts for a little construction mess.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Construction is an issue

    Reviewed by VandelayNJ(Princeton, NJ) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I've been to a number of other hotels that are undergoing renovation, but this one seemed like it was getting the hotel equivalent of gender-reassignment surgery--all of the entrances save for the main one were closed, and half of the first floor was closed off--getting to the fitness facility was like something out of "Planes, Trains and Automobiles." There was also construction dust and debris in the elevators and all around the lobby area. The room itself was decent, and the staff were friendly, but if I had known about the scope of the construction I would have gone elsewhere.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Is this really IHG hotel?

    Reviewed by jomatstaf(West Palm Beach, Florida) on Mar 24, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff at this hotel are outstanding. If it was not for the staff being so friendly and welcoming I would have checked out after the first night to stay in another hotel. The hotel is under renovation and it very much needed. If you notice in the pictures I posted their was a huge crack under the door of my room. It was big enough I had to put a towel down to have any privacy. Even with the towel I could hear every single person talking that walked by. Since I was close to elevator I got to hear every time it opened and close throughout the nights of my stay. The other issue I had was the elevator for my floors down button did not work and there was not even a sign to warn it was broken. Another hotel guest told me I had to push the UP button and wait for it to go Down since the down button was broke. Other than two issues my room is was great as it had been renovated recently. The rest of the hotel is in dire need to the renovations. If you are considering to stay here I would suggest looking at the most recent bookings to see if these types of issues are being addressed in the renovation the hotel is ongoing.