Pointe Hilton Squaw Peak Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 3997 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    River Ranch great, Room ok

    Reviewed by starandmoon2() on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stayed here with the kids for two nights. The rooms were decent. The only issues that I had where that the shower faucet was in need of being repaired, therefore it was extremely difficult to shift the water to the shower head. Our neighbors from above partied all night, drank and smoked on the balcony, so I could have the kids out there. Gina from the front desk was extremely helpful and friendly. I made her aware of what happened and she offered to have a report made. This hotel is worth it because of the ranch river park. Overall, it was good stay. House keepers where so courteous, Gina was delightful, and the kids loved the waterpark.

    Individual ratings:

    Service

    Service-5

    Value

    Value-3

    Expected the pool to be better

    Reviewed by Passenger13293367544() on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were disappointed in the pool, we purposely planned this staycation based on the pictures of the pool we had seen online. It is nothing compared to them, dirty, and rundown. Hot tub was a cold tub and lazy river was very dirty.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-2

    Great for Families

    Reviewed by Excursion62117503561(Dana Point, California) on Jun 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great for Families. Rooms in the 1st building a little dated and a few broken things like curtain and tiles, however, you spend most of your time at the water park. Go early it is ridiculously CROWDED!!! Was told it is used mostly by people who already live in Phoenix. Staycationers. No lifeguards. We made sure to get there early for a chair and before the hoards of folks came. Super nice staff from check in to room attendant!!!

    Noisy AC Vent

    Reviewed by Venture49137152246(San Tan Valley, Arizona) on Jun 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Outdated rooms and rattling AC vent kept the family up all night. Pillows were flat and lacked stuffing. Family had a good time at water features. Jets in lazy river could us a boost. Staff at Spa were friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    Stellar Vacation Site

    Reviewed by Jesse H(Los Angeles, California) on Jun 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Okay, let's start with really bad challenges and horrible experiences: NONE! There... no that's out of the way, let me illuminate the perspective guests on the OUTSTANDING location this is. Highlights - HUGE shout out to David the Concierge, that man is a true gem, the real Mccoy, the genuine bona fide deal. If you sit with him for even 20 minutes, you'll receive a WEALTH of knowledge on the city, where to eat, what to do, the hotel, hours of things, He'll even crack a handful of well-timed jokes. And just so I'm not leaving out experiences, I really enjoyed my conversations with Cory as well. Mike at the Bell Desk was crazy friendly in giving me a golf cart tour of the property (It's massive, and I still managed to get lost more than a few times.) We had a really tasty couple of breakfasts in Rico's (First morning my sunny side up eggs were cooked to PERFECTION with the buttery yolk, seasoned whites, crispy caramelized edges, so I was super excited to try the eggs benedict the following day. To my surprise, the eggs that were ordered 'soft' came out way overdone, but my top notch waiter, also a David, took it to heart, emphasized, and made it right in a most timely of matters.) Dinner Friday night at the hole in the wall was fun. Beautiful setting overlooking the lazy river, tasty frickles, gigantic portions (Took leftovers and got four servings out of one order). The lazy river was super relaxing and pro tip... DO IT AT NIGHT. I can't imagine warm water in a screaming hot 100 degree day, but lying on an inner tube looking up at the stars, gently bouncing off walls and floating around was just a pleasant recipe for fun at the end of the night. At check out, we discovered an erroneous charge for the pool bar, but the friendly front desk agent was quick to make that disappear. All in all, there were a few mistakes (It happens), but this property lives up to the Hilton standards of making it right. I'd say the only real drawback was that I only had two nights, but that's on me, not on this dessert paradise. If you're destined for Phoenix, forget all the other hotels and motels and make this your spot.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

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