The Westin Kierland Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2928 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    High level golf resort

    Reviewed by Reto B() on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent three days playing golf in this hotel and were completely satisfied with everything. We had one of the casitas close to the golf club and were very happy with the quality. Of the various restaurants we chose the Mexican one, which turned out to be a very good choice. Hope to come back!

    Outstanding Business Stay

    Reviewed by WShank(Cary, North Carolina) on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great stay recently for a conference in January at the Westin Kierland Resort & Spa! Beautiful grounds. So much to do around, inside and out, of the resort. And what a respectful, professional, on-point group of professionals in all departments we encountered. Jayden at check-in was just outstanding. Jared, Julisia, and Lori all in the food and beverage, banquet outlets, were all so on point - friendly - quick - and a lot of fun. A great stay, an awesome experience, a wonderful time at Westin Kierland Scottsdale. Thank you for everything!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Not what it used to be...

    Reviewed by Louis59(Charlotte, North Carolina) on Feb 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I had the fortune of staying at the Westin Kierland the first year it was open, and it was magnificent. Beautiful, southwest-themed hotel with top-notch service, aggressively-reasonable pricing on rooms and services, attentive pool and spa staff, and much more. Over the years, I’ve stayed nearly annually, and in recent years, noted that the hotel began to slip. Service became less hospitable and more “corporate.” Yes, the appeal of a beautiful hotel kept me coming back. This month, my family and I became unimpressed with the hotel for the first time, and will reluctantly look for alternative accommodations when I return to the Valley. Where did the hotel fail this year? • Homogenous rooms – ugh. The hotel has renovated and unfortunately, moved away from the attractive and distinctive southwest theme. The rooms look now as if someone took the gray palate card from Home Depot and asked “how can we incorporate each shade of battleship gray in every guestroom?” Gray walls, gray painted wood, gray painted HVAC covers, gray carpet, gray everywhere! Besides being absolutely boring, it gave me no sense of place…I could have easily been in a room in Washington, DC; Chicago; Cleveland; Des Moines; or even Portland, ME! Was this just an easier way to renovate, rather than giving thought to keeping the southwest appeal of the hotel? • Dirty room and corridors. It would seem that the hotel’s vacuum cleaners are all broken – our room was not vacuumed once during our stay, nor was the corridor outside our room, nor the elevator landing. Does no one inspect these areas during the day? • Overflowing trash cans – trash cans in front of the hotel, and in the parking areas, remained overflowing and unemptied during our stay. Again, no checking by management? • Lackluster service – one desk clerk on duty during a busy time, leading to a long line at check-in, and absolutely zero focus on hospitality. • Lackluster service, part two: I sent my shoes for polishing, as they offered. The next day, when I returned in the afternoon, my shoes were not in my room. I called the front desk to ask about them and was told that it may take several hours to deliver them, as the bellmen were all busy. Really? Why weren’t they returned in the morning after polishing, as offered? And, there was no polish or shine to the shoes – it looked as if someone had simply wiped a damp cloth over them. • No robe in our room – heading to the pool, we looked for a robe and found that there was not one in the closet. Third time – does no one check for these things? • Inattentive hot tub/pool management – when I first visited this hotel, the pool staff were very attentive to guests’ needs. Back then, there were little red flags that you could raise on your lounge back to ask for food and beverage service, and attendants kept the area clean and orderly. On this trip, we visited the hot tub area each evening of our stay and were disappointed to find many, many used towels littering the ground, laying on lounge chairs, and even on the pool bottom. Same for the hot tub area – used cups, beer cans, plates, towels, and “stuff” everywhere, so few, if any, lounge chairs were available for use. And of course, no semblance of “service” in the pool area. What did our family enjoy on this trip? • The lobby and public areas remain nicely decorated in a southwest theme • The restaurants served good food and beverage, although somewhat pricey • Wi-fi, TV, AC all worked well; beds were comfortable • The adult pool was heated to a usable temperature Again, we used to enjoy this hotel. It’s sad to see it losing its luster.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-3

    Great place to stay

    Reviewed by Chelsea A(Columbus, Ohio) on Feb 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our visit here was lovely. My husband was here for a conference and got a room through that rate and it was very nice. It was quiet, had a balcony that overlooked the golf course and mountains, and the bathroom was big. We also spent some time at the spa and dined at Deseo and would recommend both. This was a great trip and only wish the weather would have been warmer to truly enjoy the pool.

    This place is amazing, don't miss the bagpipes at sunset

    Reviewed by Mark F(Overland Park) on Feb 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stopping for a drink and appetizer at sunset is a must do when in Scottsdale. You can walk in the lobby, see the reptiles in glass cases and sit out back in an amazing setting on the 18th hole of the manicured golf course. The best part at sunset is the bagpipe player which entertains the crowd. It is a top 10 of the things I have done when visiting Scottsdale/Phoenix.