Crown Paradise Golden Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3796 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Incredible service!

    Reviewed by mommymars(Puerto Vallarta, Mexico) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I highly suggest taking a bundle of ones for tips!!! Keep tipping your waiters,your bellhops, housekeeping and the staff three or four dollars you will get the most amazing service. Our room was kept immaculately clean and stocked. Jose at the beachfront bar kept the drinks coming. The waiters in the restaurants were incredibly kind and friendly, we could not have been treated better the entire time we were there! Everybody from the concierge Eilen, to everybody that served us was incredibly kind and helpful!! The people working this hotel where definitely give star service!!

    Poor quality of foods

    Reviewed by parkheid() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Compared to the experience in Grand Feasta Americano last year in Puerto Valllarta, it was a very disappointed experience in Crown Paradise in terms of location, the quality of foods, and entertainment activities.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Service

    Service-3

    Value

    Value-2

    6th time

    Reviewed by JellybeanCanada(Vancouver, Canada) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 6th time at this hotel. The service at the bars, and al la carta restuarants were excellent. The buffet restuarants were not as attentive and tended to hang around in a group and not paying attention to the guests. The bar staff work so hard and really deserve to have tips for their service, they really depend on the tips. There were some very rowdy big groups while we were there that did not tip and work the staff really hard with no tips in sight, and inappropriate behavior. My biggest pet peeve is the sun beds, there were not made up until around 10am. This is fine in the slow season, what is going to happen at high season. Once the beds were made up, towels went on them and the guest disappeared for hours, so what was the point of changing the process. You should of left it the way it was first come first serve. Security did nothing to the guest that left the towels, or the guests from the club resort that decided to use the beds with kids. Smoking at the beds and the breeze bad wasn't enforced either. Kids were always at the breeze bar getting drinks etc. and nothing was said to them. For 4 days the beds were not made and all the loungers were stacked and taped so you couldn't move. There was no explaination for this. We enjoyed the pool foam party and the other activities they had. A special thanks to the handsome waiter Jose, Ricardo, Ivan and Israsl. And to the bartenders, which I didn't get their names. Also a special thank you the the lady that made the great sushi at night.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Lovely Place for the Price

    Reviewed by Angela M(Vancouver, B.C.) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I spent two weeks at this hotel a few years back and returned for two weeks in April. We enjoy the adults only side with the options of going to the family side to dine at the a la carte restaurants. All restaurants are good and fairly easy to book. Our favourite is the French on the family side and Paradise on the adult side. The Adult buffet has a good variety with a theme every evening. A little known option is to order from an a la carte menu at the buffet and you can also get a capuccino for breakfast. The staff are very attentive and on a few mornings when I left early to attend off site activities, my husband was very well looked after. The rooms have all we need, including a mini fridge with water and soft drinks topped up daily, and the rooms are cleaned well and punctually. Being second time guests we had a Casa Malkowski sign at our front door for a personal touch. The gym is decent and the clay tennis courts are looked after very well. The location is very central being walking distance to the marine terminal, Walmart, Flea Market, easy bus ride downtown and easy bus ride to the Melia for Pickleball Vallarta We will be returning at the end of November for our third visit and look forward to checking out the roof top pool. Hasta luego.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Best waiter

    Reviewed by Daniel S() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Salvador Ramirez was such an amazing waiter. He and many other made our vacation extremely enjoyable. I would definitely recommend you seek out Salvador in the event you choose to vacation in Mexico...