Secrets Vallarta Bay Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6471 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Cannot make an espresso martini

    Reviewed by Simon H(Wakefield, United Kingdom) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall a good experience but ability to make proper cocktails is lacking. My wife asked three times for an espresso Martini and this is the best effort. Hardly 5 star is it. Poor effort Secrets this is not unlimited luxury as per your claims.

    Secrets! (No lies)

    Reviewed by OllieV25(Ann Arbor, Michigan) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a wonderful resort! I was amazed by the number of activities going on during the day that there is something for everyone. Plus there were more entertainment options than any all-inclusive that i’ve ever been to. Secrets is right next to the ‘Now’ resort (which you have access to) and they have a really large stage for shows. In addition, there are bands playing by the pool during the day as well as in multiple locations in the lobby at night. The food is top notch too, considering the options and volume that they serve food. You can even eat at the ‘Now’ resort restaurants if you like (that’s where the sushi restaurant is). The staff are also super friendly. They all treat you like family and go the extra mile to make your vacation memorable. Shout to Bene, Manual and Raul, who were always fun to talk to. They also have a preferred club rooms with their own pool walk out and they also have their own bar with snacks throughout the day. The large pool has a great view of the beach, the sunsets are epic and the spa has a crazy hydrotherapy area that just kept adding to the already great experience. The beach area is also great with full service, lounge chairs and a volleyball court (they usually play twice a day). There are peddlers on the beach but they stay at a distance and don’t bother anyone unless you want to buy something. There are staff that casually police the area to make sure that you enjoy the experience either way. Want more? They have a tennis court, a sizable gym and daily yoga on the patio. I was also impressed at modern sleek decor that was well-kept and clean. Anything bad? Not really - the ground floors do make you more exposed to mosquitos and the beach itself was rocky with pretty intense waves so I wasn’t a fan and didn’t go in further than my knees. However, I did go on a separate whale watching/snorkeling tour (through their Amstar company) and it awesome as we went to an ecological site and saw many fish along with blue footed boobies! All-in-all, this place is definitely worth going to (and going back too!)

    Retirement Celebration

    Reviewed by GoPlaces591798() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We recently spent 2 weeks at Secrets Puerto Vallarta celebrating our retirement with family. We had a wonderful time. We have been to quite a few other Secrets resorts in the past, and found there to be mainly pluses and a few minuses to this property. On the minus side, we did think the overall space was a little crowded, and loungers at poolside were sometimes difficult to come by. This was somewhat mitigated by having the Now resort next door where we could always seemingly find decent poolside loungers. Another what I considered to be a minus was our experience at the Now Casino 52. We found the dealers and overall staff there were not friendly. They also took what we considered to be extremely large fees for exchanging US$ into MX pesos, and then back again. Approximately 10% on the exchange. Also, when comparing the nightly shows to other Secrets resorts that we have visited, we found them to be OK but of a somewhat lesser quality. Now for the pluses. We found the quality of the food to be the best of any Secrets that we have visited thus far. Our morning breakfasts at the Market Café were fabulous. Our favorite server Adrian, and his team of Maria, Mayra, and Alejandra, were extremely attentive and took exceptional care of us, making us feel very special. Our favorite evening restaurant was Capers. You can eat there several times, as they have a very extensive menu.Our 10th floor room was very comfortable and had a great view. We normally stay in the preferred club at Secrets, but didn't feel at this resort the upgrade was worth it. We had several spa treatments and found them to be very good. In past experiences we have found some resort spas to be somewhat lacking, but not here. As far as the beach experience, we have been to nicer beaches, but did enjoy this one. It is fairly rocky, so you need to bring beach shoes if you like to walk. We also rented one of the Bali Lounges on the beach for a day, and while it was somewhat expensive, it was a great experience so to us worth the extra cost. Our server in the lounge, Hugo, did a fantastic job in also making us feel special. In summary, we had a great trip and overall experience. The entire resort staff (excluding the casino) is quite friendly and very accommodating. We wouldn't hesitate to recommend this resort and will certainly return in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Incredible Service

    Reviewed by Roxymex(Chicago, Illinois) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for a few days. Rented a beach cabana . It was paradise. Mario was incredible So good that we called him Super Mario. Food was really good. Only needs a bathroom next to the cabana. I will be back.

    Excellent Resort

    Reviewed by 918haraldh(White Rock, Canada) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at Secrets in November for 4 years in a row. We have no hesitation in recommending this resort for its excellence in service, dining experience and cleanliness. On the beach, we have always enjoyed the friendly presence of Emilio. In the restaurants, the service was always second to none. In particular, we want to mention Radolfo (manager Oceana). At the Market buffet, it was such a pleasure to be greeted by hostess Aleyandra and looked after by the very attentive service staff, Raul and Daniel come to to mind. All the staff were terrific from the check-in counter to the little coffee shops. We wish the evening turn-down service was more consistent, but that’s a minor thing. All the staff work so hard to please. Our impression is that in some areas they may be a little understaffed. We were pleasantly surprised that the evening entertainment was upped a notch with several performances by an excellent Mariachi band. We look forward to coming back next November.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5