Secrets Cap Cana Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4657 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best October trip in years

    Reviewed by Dan K(Churchill Ontario Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful resort, absolutely amazing staff. Seranji at the pool is the best. Our butler Alexis just made our stay beyond believe, just incredible. Waiter Gilbert was our waiter 3 nights in a row in 3 different restaurants. Remembered our favourite wine after the first night, the minute he saw us sit down he was there filling our glasses. Incredible Service with a smile everyday. Yulian in the prefered club behind the bar totally amazing and great drinks too! Alan the evening Bartender at the lobby Bar always greets you with a huge smile, a bowl of peanuts and a nice drink. A huge THANK YOU to Paloma from UVC for the best room in the house.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Secrets Cap Cana wedding trip

    Reviewed by Johnny402() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was amazing. The staff was attentive from The second we arrived. The staff was completely professional. The rooms from the most basic to the luxury rooms were all beautiful. I would highly recommend this resort to anyone looking to have a great time in a safe respectable environment. I truly have not a single complaint and will be returning in the near future.

    Great vacation!

    Reviewed by kkcanfield(Canfield, Ohio) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I went with another couple. We flew direct Apple charter out of Pittsburgh. Sandy the Apple rep at the airport is always great! Arrived in Punta Cana and went directly to Secrets Cap Cana. We had booked in at the lowest level but were taken to Preferred for check in. Not sure why? Maybe Apple Vacations upgrade? We dealt with Cindy O. Who was great! We spent some money and upgraded to a Master suite oceanfront with plunge pool. The room was fabulous! The resort was on the quiet side. Elizabeth was our waitress poolside and did a wonderful job. Ariel at the pool bar was hilarious and also did a great job. Our favorite restaurant was the French which we went to twice. Eudy was our waiter both times and took great care of us, my wife actually wanted Italian on our second visit. Eudy was able to get her a menu from Italian! Alexis (guy) was out Concierge/ Butler and was very on the ball. He would come find us in the pool everyday to see where we wanted to eat and let us know what the entertainment was that evening!

    Holiday

    Reviewed by Helen S(Portsmouth, United Kingdom) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can't express how much we loved this resort, had an incredible room they upgraded us to a king size room . The resort so tidy & clean lots of sun beds provided. The various pools were a good size I like to swim so I did plenty of that. The staff at Sugar Reef Beach bar were fantastic especially Doris & Santa what lovely ladies they couldn't do enough for us & Santa even made a new cocktail that wasn't on the menu that we had found on Google & it was delicious so she then taught Doris how to make it for us each day. The pair of them work really well together & they were full of smiles & laughter. We ate at all the restaurants & again wonderful service & fantastic food. We also had room service were very impressed. The Market cafe for breakfast was incredible I've never seen so much variety & all tasted amazing. The entertainment lady La Diva was so much fun everyday she would call out Helen how are you & are you playing Bingo today she was so friendly & full of smiles. If I had to have one little criticism it would be that it clearly states that there is no smoking round the pools but unfortunately a lot of people had ignored this & were smoking there were even cigarette ends in the pool so staff should be able to tell people this is not allowed it was not pleasant for us having smoke blown our way. We spent 2 weeks here & only returned home yesterday, we will definitely go again I recommend this resort thank you to everyone who we met & for looking after us so well. Helen

    3 times and love this resort

    Reviewed by Phil R(Latrobe, Pennsylvania) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Start off by arrival and first stop Coco bar in the lobby and we were recognized by employees Melvin, Esther,and Dania . They always welcomed us with a smile and remembered my wife's Birthday with a special dinner. (thank you ) This resort is the best of all with a big clean beach and new resort that is maitained so nice. Pool area is big with great ocean views and service that is on top of there game. The entertainment staff has to be my favorite thing about this resort keeping things going. Thanks to (my son) Mr Blue,China,Mini Me, Gabriel,The cat,Capichino, This crew is great and we enjoyed all the activities with them . Service and food at this resort is at the better end of the Dominican. I wish I had the names of all the servers but Lewis and Gerardo really did a great job. and Alan in the preferred bar always had a smile. I want to thank all the employees for a great week and we look forward to are return in May. Great Job and keep up the good work .

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4