Azul Beach Resort Riviera Cancun, by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Azul Beach Resort Riviera Cancun, by Karisma review

    What to expect (based on 13673 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great family resort

    Reviewed by Sphilbrook1009() on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is absolutely amazing. I don't understand the not so good reviews on this hotel. No, you do not have turquoise water that one expects from cancun but none of the resorts south of cancun has that. If you want turquoise water, stay in the hotel zone. Water was still beautiful and the beach was beautiful. Even rented kayaks for a very small fee ($4USD/pp). Food was amazing. Every restaurant and every dish we had was just wonderful. Staff always say hola when they walk by you. Pools were perfect. Yes they were a bit chilly but perfect for an 85 degree day. I will say the night time entertainment was a tad on the late side, my kids had trouble staying up after a full day of play(starts at 930pm). Shows were great, loved the lead singer of England invasion. I also want to give a shout out to the resident cat. There was this adorable black and white cat that was always in the same spot. We always made sure we said good night to the cat on the way back to our room. He made it special for my cat loving family who was missing our own fur babies ??

    This resort is wonderful!

    Reviewed by P1909VTpath() on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Azul from February 20-27 and had the best service and food! Our member check in with Ana was just awesome. She remembered us from last year and welcomed us like family! She took care of all of our reservations and upgraded our room to a premium suite. I must say however all of the rooms are fantastic! This property is small enough to get around easily but large enough for finding your perfect spot. The pools are beautiful and spread out for quiet, fun, shady or sunny. We did not have presidential benefits this time but received service equal to it. Anything we needed was provided. Room service was excellent. Hot , delicious in 30 minutes. The restaurants were also excellent . Never had a meal that wasn’t wonderful and cooked perfectly. The first night we ate at spoons and had fantastic Indian food. Far above any buffet. If you get the opportunity to book at Le Chique , do it.!! A 14course meal that is unbelievable!!! This resort recycles, no plastic, Employees are happy and are treated well by management. They receive health and dental insurance. You can feel the positive energy. We truly loved Azul and will make it our first stop each year. I want to point out that we are sapphire members. We went to the annual update where we were offered an amazing upgrade with a $2000 fly back which would pay back the upgrade over 20 years. We met with Pilar and she was great. We were not able to upgrade at this time unfortunately but We WERE TREATED With the UTMOST RESPECT!! If we can upgrade in the future we will request this excellent representative! Put this resort on your radar. Family friendly with adult only buildings and pools. Weekly Mexican fiesta with the mariachi band is a must do! Beaches are beautiful and no seaweed. Highly recommend this resort! Kathy Murphy Rochester Ny

    Great holiday with great people.

    Reviewed by RICHARDDORRAT() on Feb 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After spending nearly two weeks at the resort, our time is coming to an end. The hotel has exceeded our expectations and more. The hotel tidy and neat yet can arguably described as slightly dated, having said this you will be more than satisfied with your surroundings. What sourounds you will have as well! There are several swim up bars across the resort and all with distinct character and vibes to suit all, the adult pool where we spent most of our time in the morning and day has a more relaxed monotone to it. This, for us, was exactly what we was wanting and expecting. What was a welcome suprise was the friendliness from the staff. Most notably, Blanca,Lucia, Uriel and Alejandro. They kept our mouths from being dry and kept us smiling with there positive and enthusiastic personalities. Blanca (our waitress here at the poolside) was notably fantastic, making sure we are okay every half hour and to see if we required anything, this was mostly orange juice and sprite, which she caught on to quite quickly! This made our experience at the pool and relaxing and enjoyable one, certainly a welcome suprise for myself to be catered to like that! The hotel is fantastic and would fully recommend anyone to come here and spend at least a week here and experience everything, the different kind of restaurants on offer to the beach BBQ that is on daily to the off premises private restaurant 'Le Chique', which I can only prepare you as a bush tucker trial but with nicer ingredients! Thank you for reading my review and hopefully this convinces anyone unsure to stay here or not the go ahead! Richard D and Emily H Thanks

    G & J Wedding trip

    Reviewed by Sailorstephen() on Feb 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just finishing up two weeks at Azul Beach Resort. Great weather, wonderful food and superb personal and friendly service from everyone we met here. We have been to several resorts across the Caribbean over the years and ended up here this year for the wedding of great friends. We knew nothing about this particular resort before our arrival but have been really happy with the whole experience, and will be back with kids and grandkids in tow. Resort has adult pools and buildings that are quiet, and perfect for this trip, but also wonderful areas for families and they also really cater to children on the grounds. Special shout out to Blanca, Uriel and Lucia who kept us entertained with the drinks and service throughout the day. Also our bartender Alejandro had creative cocktails he tailored for us, and always a smile! Alex was our man at breakfast and our waiter at the daily beach barbecue. Great time and great service- thanks.

    Feedback from England

    Reviewed by cazzamy() on Feb 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love TUI sensatori resorts, we deliberately book them for the amazing all day activities, especially the high intensity work outs, aqua board HIIT which was lead by Mauricio every day. Mauricio was enthusiastic, worked hard, always changed the routines. My husband had a foot injury and was returning back to exercise, Mauricio helped and gave him the confidence to participate.The boot camps were fantastic and great fun. It is great exercising in the sunshine and fresh air. We would have liked to do Zumba and Latin dance classes too, but wanted to relax also. We enjoyed the buffet restaurant for the variety of food, although very busy and noisy. It was great having the option to have breakfast in the Caribbean restaurant. We loved the other restaurants, we felt Tapas was the best waiter service, food delicious but not really a true tapas. It was great having multiple bars on the complex to enjoy a drink. The choice of branded drinks was fantastic! The hotel room was lovely, shower and jacuzzi bath. Great balcony, enjoyed chilling and watching the beautiful birds. We saw iguana lizards, We were expecting to see more wildlife. We did when we visited another resort 2 years ago in Riviera Maya. The evening entertainment was good and so was the early eve bar entertainment. Thanks again all staff were fantastic We would recommend your hotel. ?????? From Caroline & Steve