Dreams Tulum Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6484 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful property, little else to offer

    Reviewed by alyb711() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Took a 5 night vacation. Resort property was beautiful and moist of the staff was great. Pool service was minimal. Food quality at all but Italian restaurant was not very good. We started to eat off property by day 3. Drink quality also poor. I have stayed at other all inclusive properties and had much better experience.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    A Dream

    Reviewed by gfleckenstein(Bayreuth, Germany) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in this hotel together with family and friends. We have had a nice time and a wonderful start in the new year! It was a good place to relax and to spend so many time with our children. So, we hope, that we can come back to this wonderful place in the next year!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Wedding at Dreams

    Reviewed by gimperato88(West Deptford, New Jersey) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Rooms are amazing, however we had the smaller swimout suite despite being the wedding couple. The cleaning people leave your door open so there were mosquitoes every night. Other than that, the service is unreal. Every hotel attendant is super friendly and very attendant. Anything you want, they get for you. As for having a wedding here, I had Victoria Arista and she is AMAZING. Super attentive as well and very reassuring. My wedding turned out to be awesome. She has a vision and she always answers her emails and calls. I heard other brides say they had awful experiences with other ones and wanted Victoria. As for bridal suite (hair and makeup), it was touch and go. Brides--make sure you go to Lisbeth. Her hair skills are amazing and she looks at a picture and gives you exactly that. Belaca (I think that was her name) did almost all of the girls' makeup and she was really really good. Everyone else there was touch and go for hair and makeup. DO NOT use the hotel for photos and video. The photos are generic and I have seen better work with an iPhone. We went with an outside photographer who was UNREAL. As for video, we stuck with the hotel and it was truly AWFUL. But, the hotel did give me all of the raw footage and I am paying to have it professionally done here in NJ. Overall, the wedding was perfect and the staff were awesome. They completely replicated my vision that I had and made sure everything ran smoothly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Dreams Tulum is a wonderful resort

    Reviewed by aray526() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently stayed for 7 days at Dreams Tulum. This was our first time at this resort. It was beautiful and the people there were very friendly and welcoming. The food was good and there were many choices. There were also some very good entertainment options for adults and children during our stay. We took advantage of the spa services for some hydrotherapy and a massage and that was wonderful as well. I recommend this resort to anyone - adults only or families.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Our wedding at Dreams

    Reviewed by mizzsarah07(Gardena, California) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I chose Dreams because it was convenient to have weddings on a premises that has packages. We had never stayed at Dreams before, but this all-inclusive resort exceeded our expectations & for our 33 other guests! DestinationWeddings.com provided wedding coordination for travel (shuttle to & from CUN airport) & the room accommodations for our guests. We booked a total of 15 rooms. Andrea Coots was our coordinator. She was amazing! Nayeli Calixto was assigned to us as a coordinator on site at Dreams. We chose a package & added on things as needed. She did a great job of planning our event. We mainly communicated via email & filled out forms for what we want on email. We chose a beach ceremony and garden reception. Both locations were perfect ambiances for what we dreamed. The staff accommodated our wishes for locations even though it was raining all day. My hair/makeup/flowers were all done at the resort. I was very pleased with the outcome of all. Dayana Armas was our contact for photos at Dreams. I met with her two days before the wedding. We finalized wants/dislikes for photo preference. Luis was our assigned photographer for our wedding day. He was very kind and did a great job. The resort — overall everyone had a great time and it felt very safe. There was a lot to do on the premises (for all ages)including beach access to beautiful water. My husband and I did a spa massage. That was amazing and beautiful. The resort food was delicious (along with our wedding food which we didn’t event sample prior!) Room service was 24/7 for food and other room needs. All staff spoke English. I’d highly recommend this resort for family vacations and weddings.