El Dorado Casitas Royale, by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. El Dorado Casitas Royale, by Karisma review

    What to expect (based on 8285 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Outstanding!

    Reviewed by CRISTINAVALLEZZA(Monterrey, Mexico) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was great, my husband and I really felt VIP, I will have long talks with friends to recommend the hotel and the entire complex; special mention to the details I found, talking about being sustainable and eco friendly, glass bottles for the water, the area for the cats, the way they cook with the vegetables grown in their own greenhouse; it is remarkable in addition to the great atenttion we received and the quality of the food.

    Incredible Time

    Reviewed by Patrick C() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I were down for 10 days, and stayed in the Emerald Suite 3038. We had a fantastic time and our butlers Rafa and Alonodra literally made the vacation one of the best we have ever had. Food was great, service was excellent, and we truly enjoyed our home away from home.

    Such a relaxing vacation!

    Reviewed by laurenvuitton(Chicago, Illinois) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our trip to the casitas. The service was above and beyond! We stayed in building 29 and Jorge Cruz took care of us everyday at the beach! He would have our cabana set up, we didn't have to worry about rushing down there to grab a chair which is usually one of the biggests problems on vacation. Our favorite restaurant was Rincon and lunch over at Generations! We will be back.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Come for the food. Not the beach.

    Reviewed by Bre_Broyles(Riviera Maya, Mexico) on May 08, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is beautiful! The staff is incredibly friendly and helpful as we have noticed by staying with Karisma resorts. The food is AMAZING! we especially loved Wine Kitchen! Our concierge, Luis L. was amazing! We had great conversations with him and bonded over our love of dogs. He made excellent recommendations and always checked in on us to make sure everything was perfect for us. If you are a lover of the beach, this may not be for you, they have staff that is constantly fighting the seaweed and we spent more time at the pool than the beach. Which sort of bummed us out as we love being in the ocean. Also if you want to lay near the pool for a relaxing quiet day, you may not find it here. By 11am it starts getting busy at the pools and loud. Bring your walking shoes! If you are staying in the casitas, it is nearly a mile walk to the main lobby. They do have shuttles, but by the time a shuttle picks you up, you would have already been at your destination. In short, this resort is huge!! They have an app to use while here, it is very helpful. If I could add one thing to the app it would be to add a “shuttle pick up” option. Would we come back? Yes and no, yes for the food. No because of the beach and the size of the resort.

    Amazing experience

    Reviewed by Kriz2021(Detroit, Michigan) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone was so polite, professional. The grounds are immaculately well kept and clean. The food was amazing, our concierge even went into town and found an item my wife was looking for and picked it up for us. The entire experience at EDC far exceeded my expectations. We will be returning