Panama Jack Resorts Playa del Carmen

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 13160 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great service

    Reviewed by nicolekI1183ET() on May 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service! The bartender Azael is amazing! So nice , and the waiter Rodiver is so attentive. Really great service! And the food was so good, chef Erika really made amazing sushi. I recommend that you definitely come here!

    Nice small property 1 block from everything

    Reviewed by 436randyj(Erlanger, Kentucky) on May 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A small group of us stayed here for 1 night prior to our event we had to attend in Cancun. This is a nice property with a friendly staff, awesome food, and nice views. Its 1 block from 5th Avenue where everything is located. Beach is rocky but we loved the pool. My only complaint was we received and email about an upgrade once we arrived at the property. We accepted it and payed just a little more for what was suppose to be an OCEAN FRONT room/ when we arrived in our room it was NOT Ocean front like the pictures showed!!! It was just an OCEAN VIEW. The front desk will give you every excuse and the run around in order to get you to pay more. Mind you we had already payed for the upgrade. This is a common complaint in all of Mexico!!! I would have argued and stood my ground however we were only here for 1 night. Sadly we could not try the Italian restaurant because there was a wedding party in there that evening.. We would stay here again because of its location.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Value

    Value-4

    Best staff ever!

    Reviewed by madelynsgram() on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Let me tell you one thing right off....this is the best staff I have ever encountered in all of my travels. Ok, I know, the beach is awful, but not by any fault of the resort. Blame it on the pier that was put in for cruise ship passengers visiting from Cozumel. The food is great! The service is even better! At Ipanema, Daniel, Hector and Rutilio rocked it! May at Zarape took such good care of us. Suggestion on the Italian restaurant (Bella)...ask for half portions and try different things! Omar was our best friend! He’s amazing! There were 4 of us and we all ordered 2 different things each ?? and tried all of them! The buffet is good...best mango and pineapple I’ve ever eaten! Oh, and don’t forget “Off the Hook”...amazing sushi! Now to the wait staff....Pablo, Jesus and Jose rock! Best service ever! Pool entertainment crew...OMG..the best! Sergio, Miguel and the whole crew ROCK! We’ve been coming here off and on for 15 years and will come back for 15 more. I miss everyone already ??

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Sushi!

    Reviewed by danielsB6032MR() on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Quick note that everyone at the sushi restaurant was literally awesome. I came in late and they offered to stay open late to get me fed. Azael, Rodiver and Ericka are the ones to visit ???? the sub it was bomb

    H

    Reviewed by Aleh1992() on May 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Very good food and nice staff! The hotel is ok. Could use some renovations. The beach area is rocky and full of sea weed, but if you walk a little away from the hotel you can find an area that’s a bit cleaner.