Moon Palace Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 33943 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Nizuc Moon Palace pool staff are amazing

    Reviewed by CABax(Elgin, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Big shout out for Jose Montes our waiter by Nizuc pool. Very friendly and helpful. Very clean poolside. Cocktails amazing ??Food plentiful and lovely. Great for families. Jose is credit to Moon Palace

    Spa at the golf course

    Reviewed by Amnaebhoy(Barrhead glasgow) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Kids had a great princess experience at the golf spa. Alejandra Maldonado was excellent at the PVP (golf spa) and organised treatments for my family. Best hotel staff I have encountered anywhere and are a credit to the Palace resorts.

    Fantastic stay

    Reviewed by Scotdebs(Glasgow, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So arrived home today after 2 wonderful weeks at the Moon Palace (Sunrise). Whilst the amenities available were brilliant for us travelling with 2 boys 10yrs and 14 yrs (mini golf, flowrider and wired lounge were favourites) and the quality of the food and drink were excellent what really made our holiday were the staff. In every area they are helpful and can’t do enough to ensure you have all you need to have a great holiday. However there are some that I need to mention specifically that really made our our time special, firstly Norma who was working at the sunrise pool near the Pier 8 restaurant always cheerful, attentive and making sure we never wanted for anything. Also on finding out one of the days we were there was my birthday Norma and Paola brought out a little monster birthday cake made up by the kitchen staff in pier 8 and some special cocktails and sang happy birthday to me at the pool which was really sweet and lovely. In the Sunrise Lobby Bar Esteban was a superstar super efficient and nothing was too much trouble even going on the hunt for a bottle of rose wine when the bar had ran out ( he of course found one). Every day Ernesto “the dancing chef” brought a smile to our face with his visits around the pool, it’s the most ice cream my kids have ever eaten as they just wanted to chat with him. At the spa I had the best treatment ever from Angelica - amazing. All the ladies who work the reception at La Gondela breakfast service were brilliant very patient and encouraging of my 10 yr olds attempts to speak Spanish. There are of course so many that work behind the scenes to keep the resort in great shape and they always had time for a smile and hello. The only negative comment that I have is that the hotel no longer runs a complimentary bus to its sister hotel Beach Palace this is now only available for “members” which was available last time we visited. I really hope the management reconsider this as it’s one of the few things that would prevent me from staying here again especially when you are there for 2 weeks it’s nice to have a change of scenery and enjoy the fantastic beach there.

    Moon palace Nizuc

    Reviewed by Elle T() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Juan Carlos Aguilar was amazing round the pool! Great service and super smiley! Always happy to help and offer drinks! Makes sunbathing 10 times better when you don’t have to move from your sunbed! Thank you Juan ?? highly recommend this place!!

    Palace is right

    Reviewed by Brogan C() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is honestly the most amazing resort! Jose who works poolside could not do enough for us every day and always remembered what we drank his helpful manner and humor were amazing!! Also thank you to Antonio in the manglar with his perfect eggs every single morning! The treatment was nothing short of first class and we are already planning on coming back next year! Would highly reccomend to anyone who's thinking about coming!