Royal Hideaway Playacar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6976 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best Escape in Playa del Carmen

    Reviewed by Travelintimenow(Chicago, Illinois) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Royal Hideaway for two nights and two days and it was perfect! They are under the Barcelo Hotel so we knew that we were going to have an excellent 5 star stay/experience. Upon arriving, we were greeted by Mario. Him and the staff handling our bags were so friendly and very accommodating with whatever we needed. We loved the Italian Renaissance decor in the main entrance/lobby of the hotel. It made us feel like we were back in Italy! We did their all-inclusive and were very happy with the restaurant options they had. it was hard to pick which ones to try but they had a tasting menu in their Palazzo restaurant that they wanted us to try and we were not disappointed! We loved that it was a lot of speciality items by their head chef. You must try their calamari with mashed potatoes. That was our absolute favorite dish! For our other night there, we were recommended to try thier Latin/Mexican restaurant Spices since it drew on Caribbean influences. We loved the enchiladas! The service at the restaurants were excellent. The breakfast buffets were very yummy, offering a mix of american and mexican food. We loved the cheese and fruit plates. They had everything you usually eat back home including an omelette and french toast station! Upon arriving, we walked on the beach and loved how big the beaches were. They have the largest shores on the east side of Mexico. The sand was so soft and the waters so blue and warm. The next morning, there was a lot of seaweed that washed up on the shores whereas the first day we arrived, there were none. This is something that can't be controlled but they did a good job of removing the seaweed all morning, as more seaweed continued to show up. We loved relaxing on the beach, Javiar, our server was so quick with the service and was good at checking up on us while we lounged. The drinks were well made and strong. They have cabanas and plenty of lounge chairs! They have a lot of pools you can swim from, the two main pools are fun for the view of the beach. There are other relaxing pools inside along the path towards the beach and one warmer pool. We hoped to have the warmer pool as hot as a jacuzzi but its still relaxing nonetheless. We loved that the Royal Hideaway made leaving so easy with the on-site antigen test they offer for $27 and the scheduling of the car service to the airport. They had the results printed out for us upon check out. We didn't get a chance to check out their entertainment but we loved the live music we heard on our way back from dinner. We can't wait to come back and take advantage of the activities they have throughout the day like ping pong, and yoga. They also have tennis and basketball courts. We loved this place for a very relaxing two day getaway! It was very peaceful for couples of all ages.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great Food and Beach

    Reviewed by 2skidivers(Breckenridge, Colorado) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were at Royal Hideaway in October 2019 and came back for the great food and beach. There are 5 restaurants for dinners. Now only 2 are open each night but they rotate so we were able to eat at all 5 during or 5 night stay. All require reservations and all are great serving 5 course dinners. Service is generally excellent but there were a couple of meals when it was slow and one night at dinner, we felt a bit rushed. Playacar is probably the nicest section of beach between the Cancun Hotel Zone and Tulum It’s wide and has nice, fine sand to walk on. This is one of the reasons we keep coming back. Unfortunately, all of the Carribean beaches have a sargassum seaweed problem and while we wer there, the seaweed began to arrive. Because of Covid-19 restrictions, all resorts are limited in capacity and none have all the amenities or activities they would have if they were full For example, Royal Hideaway used to have a High Tea in the afternoons but this is cancelled. They have a beautiful theater that is almost a miniature version of Las Vegas Showrooms but there were no performances. The only entertainment was live music at the Allegria Bar at 9:30. The ala carte breakfast at Spices is not available (The Spices Restaurant is not open, the dinner menu is served at the Deck) but they do have a menu at the Deck for both Breakfast and Lunch. There are plenty of chairs and the chaise lounges around the pool are very nice. And there were plenty available so we were able to change locations when some guest would light up a cigar near us. The beach chairs have canopies over may of them to protect you from the sun. Covid-19 testing is available. You request it at Reception and the local hospital will email you when they will be at RH and your appointment time. The cost was about 28 U$D Results were available about 1 hour after the test. The Hospital emailed them you you and sent a hard copy to the hotel which they gave us when we checked out. Royal Hideaway Resorts are the best of the Barcelo Group. We make our reservations directly with Barcelo and besides what I think are the best prices, they often include airport transfers, Covid Testing, and RH was offering a free pass to the Mera Lounge at the Cancun airport prior to departure. Not every Barcelo Resort offers the same extras. RH did not offer free Covid testing. .When you make your reservation, be sure to go through ALL the additional extras to find the ones that are complimentary and be sure to add them when making the reservation. We forgot to add the Mera Lounge and the Resort couldn’t (wouldn’t) give us the pass.

    Very relaxing, great food

    Reviewed by henrycab101(Newport Beach, California) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Really great food, drinks were mediocre. Service could have been a little quicker (pool area) and little friendlier in some areas but overrall a nice getaway just had one bad night. I came from a 5 star resort in Cancun so it seems there were more cutbacks at Playacar due to Covid.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Family trip

    Reviewed by lookcle(Merriam, Kansas) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time here for my husband's birthday from the fun day entertainment by the pool by Carlos, from Daniel taking care of us by the beach. Guadalupe explaining every drink he made from us at bar alegria, and Edgar making sure we get the most from the restaurants, arranging a special lunch with fresh fish for us, and a special Ventanas dinner with sub-chef Isaac since Chef Alejandro was off during our stay.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    A wonderful property

    Reviewed by Francis B(Miami Beach, Florida) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was totally wowed by my stay at the Royal Hideaway. The magic started immediately when I was Pleased with the beauty and elegance of the main complex. The checkin was quick and was done with a friendly and warm manner! Our room was handsome and most comfortable, with our receiving an upgrade to a sea view room! The beach at this Playacar location is beautiful, Certainly beating the eroded beaches in central Playa del Carmen. Service throughout our stay was amazing! Although some restaurants were closed due to Covid, we had quite good meals at the Italian and Mexican. I hope to return for a longer stay at this gorgeous property.