Overview
Located in Playa del Carmen, the all-inclusive, adults-only Royal Hideaway Playacar is a AAA Four-Diamond resort that effortlessly blends world-class service and luxurious accommodations. All 201 rooms are elegantly appointed and feature 24-hour room service. Relax around one of six pools or beachside. Indulge in treatments at the full-service spa. Enjoy sumptuous cuisine at six, à-la-carte restaurants from Mexican fare to Thai foods. At night, stroll down La Quinta Avenida for shopping and live entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
Amenities
Pool & Beach
Ventanas Lounge Bar
Pools
Pool & Beach
Main Pool
Pool
Ventanas Restaurant
Ventanas Restaurant
The Grill Restaurant
The Grill Restaurant
Azia
Location
Reviews
Family and Friends 2024 Vacation
Doreen A (Pueblo, Colorado) on Apr 20, 2024
The resort was beautiful, our rooms were very nice and spacious. The staff at the pool (especially Eduardo) were amazing! Very helpful and very attentive! Our servers were great and very sweet! We’ve been to Playa del Carmen several times and we were excited to try a new resort that was an adults only resort. However, the concierge took it upon himself to make our reservations every night at the restaurant he chose for us without any input from us. We were a group of 10 and I understand it’s not always easy to accommodate that many people at once. But… this resort does not have a buffet like many of the others do. So that was never an option. Our reservations were all made for nine or 9:30 PM which was extremely late for all of us. Everyday we had to wait till 3:30 to see if we can get an earlier reservation. Many times, we had to make other arrangements for dinner outside of the resort because there was nowhere else to eat (which we had to pay for out of pocket). For this being an all inclusive resort, our dining options were very limited. This was a huge frustration on all of us! In addition to all of that, 4 out of the 6 restaurants had a dress code and the guys needed to wear long pants (several in our group did not pack pants). They were not allowed to wear dress shorts (golf shorts) even though they looked very professional. For breakfast and lunch, we only had one option to eat. This all being said, we will NOT be going back to the Royal Hideaway Playacar! I would not rate this resort a 5 star. We paid more for this vacation than we ever had in Playa and it was not worth the money!! We will stick to the Riu resorts and Sandos resorts.
Concierge at Royal Hideaway
Arie V on Apr 19, 2024
Cipriano was our concierge and was very friendly and helpful. On the first day we arrived he set up our meal reservations for the week. Made suggestions in regards to the resort and where to find things as well as little hints about the resort. He directed us to a secluded pool where we were the only guests using it and ensured pool service personnel came around to offer drinks. Outstanding customer service by Cipriano. Thanks for a great week
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