Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 19861 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Staff at restaurants made us feel like family

    Reviewed by logik1213(Buena Park, California) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was beautiful, it was clean, the rooms were clean and comfortable but what made this experience much more amazing was besides the quality of food, the way the staff treated us at El Pescador, Pacos Tacos and La Hacienda. They treated us with respect and like one of their own, like family. Because of them I would visit this resort again, hopefully soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Best vacation in Paradise

    Reviewed by Caroline P() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to Occidental at XCARET, Playa Del Carmen. It was so wonderful! Monkeys and birds galore. Wonderful food and Great Service! Monica Cruz took such good care of us, always looking for us when we came to breakfast and lunch! Friendly, sweet and did over and above! Will be back again!

    Fabulous Valentine’s surprise

    Reviewed by janek406(Lower Pottsgrove Township, Pennsylvania) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a fun in the sun week. We had such a relaxing time, perfect weather all week. Jack in building 22 was great made our stay so enjoyable. Ocean club opened on our last day, so nice to sit and have breakfast and lunch with the beautiful ocean view. So much wildlife monkey on the porch was funny

    We had pleasure time

    Reviewed by gagsona n(New York City, New York) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our best vacation! We was welcomed so warm?? Each building has concierge and we got lucky by settled in building #22. Jack Foakes made our stay absolutely joyful. He helped me to organize birthday surprise for my husband, made possible BD cake delivery. Every morning when you come downstairs and see him you feel like family member ??. The hotel is amazing - enjoy wild life every day. We loved every part of the hotel. We definitely be back ??

    Awesome place to visit

    Reviewed by BackPacker679132() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is absolutely beautiful and clean I recommend it 100%. The location is awesome closed to everything. The food, the services, the activities and staff will exceed your expectations. Mexico is a very beautiful place with lots of things to do

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5