Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18736 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The hotel is average on some things and great at others.

    Reviewed by Rolando G() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First, I will write by saying the names of individuals that made our stay wonderful and did their best to offer us excellent customer service. Hipolito from Templo restaurant Irene from Iguana restaurant Isabel from guest service Those are just a few that I remember, will have to update the review with what my wife and kid remember. The hotel is pretty good, but food could be 10 times better if they had better cooks. I was hoping to taste real dishes from from the peninsula and surroundings states. After eating at 2 restaurants for breakfast that offer the same food everyday, it gets old for me. The tours they give you are also pretty good, with the exception that the hotel needs to give some customer service lessons to some. At least let you know times to be there, they just write your name down and forget to mention to be there 15 minutes early. The beach is rocky and dirty looking. It was still wonderful tho. There is also no AC on the restaurants. The templo restaurant is really hot during dinner. The room also does not cool off, maybe only to 75F. We are accustomed to 69F back on the states. Makes it hard to get a good night sleep. The nature here is wonderful, we got a taste of everything the resort has to offer. The free massage we got after hearing sales pitches for 3 hours was worth it for us. (careful there) I will update it with some pictures later.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-5

    Amazing

    Reviewed by Used123456() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing location for couples and families!! I went as a couple and we never got bored for 1 minute, there was always entertainment on! Everything about this hotel was amazing! They cater for everyone one! Not just Americans and English! I would defiantly go here again!! Best holiday I have been on!!!

    My Vacation

    Reviewed by Samantha H() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alejandro at the front desk is very friendly and upgraded our room for free! The free upgrade moved us to the adult only area which includes another pool. All of the staff has been more than willing to help!

    My vacation in Mexico

    Reviewed by Andrew S() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alejandro of the front desk upgraded us to an adults only room with extra amenities! The staff was very friendly and accommodating. The free upgrade came with an additional selection of premium liquor and a beautiful view

    From Vancouver

    Reviewed by Angela K() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good Karina was the concierge and she was very helpful and friendly. The mediterian restaurant was very good. The room is good and I enjoy seeing the wild life around the resort. I really like the nature and the jungle around.