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Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

  • Beach escape
  • Family of 5
Hotel reviews summary
Our guests rated this property 3.0 out of 5

Our guest rating from 16 reviews

		
						TripAdvisor users rated this property 
						4.0
						 out of 5

TripAdvisor rating from 17935 reviews

Overview

Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation. 

Added value

Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort.  Guests of either property have access to the services and amenities of both properties.  Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included.  Additional restrictions apply, please contact hotel front desk for full details.

Inclusions

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

  • $1.25 USD (plus tax) per room/per night
  • Paid directly to the hotel
  • Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Rooms

All rooms include:

  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Select a room type:

Standard room includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Bathroom with shower only
  • Ceiling fan
Standard room

Standard room

Royal Elite Superior includes:

Room includes:

  • 2 double beds, or 1 king bed
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Climate control
  • Mini-bar
  • Wifi, Premium liqueur bottles and 24 hour room service.
  • Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
Image showcasing Royal Elite Superior

Royal Elite Superior

Select Club Superior room includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Garden, Pool or Jungle View
  • Maximum 3 adults
  • No more than 3 guests in the room
  • Bathroom with shower only
  • Ceiling fan
  • 24 hour room service
  • Wi-Fi
Image showcasing Select Club Superior room

Select Club Superior room

Additional details:

*Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Small business center
  • Private concierge
  • VIP bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates. 

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Lockers
  • Showers
  • Premium liquor bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Select Club Deluxe room includes:

Room includes:

  • 1 king bed and 1 sofa bed
  • Garden, Pool or Jungle View
  • Maximum 3 adults
  • No more than 3 guests in the room
  • Balcony
  • Jetted tub
  • 24 hour room service
  • Wi-Fi
Select Club Deluxe Room

Select Club Deluxe Room

Additional details:

*Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Private concierge
  • VIP bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Lockers
  • Showers
  • Premium liqueur bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Eco Family Superior includes:

Room includes:

  • 1 king bed and 1 bunk bed
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with shower only
  • 24 hour room service
  • Wi-Fi
  • Purified water dispenser
Showing slide 1 of 2 in image gallery showcasing Eco Family Superior

Eco Family Superior

Showing slide 2 of 2 in image gallery showcasing Eco Family Superior

Eco Family Superior balcony

Eco Family Suite includes:

Room includes:

  • 1 king bed and 1 bunk bed
  • Minimum 2 adults, maximum 3 adults
  • Minimum 2 children, maximum 3 children
  • No more than 5 guests in the room
  • Balcony
  • Bathroom with shower only
  • 24 hour room service
  • WI-Fi, Purified water dispenser
  • Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
Showing slide 1 of 4 in image gallery showcasing Eco Family Suite

Eco Family Suite

Showing slide 2 of 4 in image gallery showcasing Eco Family Suite

Eco Family Suite bunk beds

Showing slide 3 of 4 in image gallery showcasing Eco Family Suite

Eco Family Suite balcony

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Eco Family Suite bathroom

Eco Family Penthouse includes:

Room includes:

  • 1 king bed and 1 bunk bed
  • Minimum 2 adults, maximum 3 adults
  • Minimum 2 children, maximum 3 children
  • No more than 5 guests in the room
  • Balcony
  • Bathroom with shower only
  • 24 hour room service
  • 2 showers, and 2 water closets
  • WI-Fi, Purified water dispenser
Image showcasing Eco Family Penthouse

Eco Family Penthouse

Amenities & activities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Sandos Playacar Beach Resort
  • Child care services ($)
  • Children’s pool
  • Playground
  • Waterpark
  • Video games
  • Mini movie theatre

Kids club

Supervised full activities program: children’s pool, games and crafts, mini disco.

Open from: 10:00 a.m. to 10:00 p.m.

Age range: 4 to 12

Eco - Activities for Kids

Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)

Teens Activities

Teens aged 13 to 17 years old can enjoy music, pool tables, table tennis, foosball, beach soccer, volleyball, 7 water slides and more!

    The age range below will determine the quantity of children during booking.

  • Children ages: 2 to 12
Type Amenities

Sirena Poolside Bar

  • Bar
  • Pool bar
  • Open air

Iguana Poolside Bar

  • Bar
  • Pool bar
  • Open air

L’Elefant

  • Bar
  • Lobby bar

El Manglar

  • Bar
  • Sports bar

El Mapache Chill-out

  • Bar

Beach Bar

  • Bar
  • Beach bar

La Tortuga

  • Bar
  • Pool bar

Theater Bar

  • Bar

Los Lirios

  • Bar

Los Lirios

  • Nightclub

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Select public areas
Type of restaurant Type of cuisine Open for Additional information

La Laguna

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch

La Mascaras

  • Buffet
  • Mexican
  • Breakfast
  • Dinner

El Templo

  • À la carte
  • Asian
  • Teppanyaki
  • Dinner
  • Reservations required

La Riviera

  • À la carte
  • Mediterranean
  • Dinner

Salvia

  • À la carte
  • Gourmet
  • Dinner

Los Lirios

  • À la carte
  • Grill/steak house
  • Dinner

Fogo do Brazil

  • À la carte
  • Grill/steak house
  • Dinner

La Toscana

  • À la carte
  • Italian
  • Breakfast
  • Dinner
  • Lunch
  • Rooms: 955
  • Fitness centre: On site
  • Fitness classes: On site
  • Salon: On site ($)
  • Sauna steam room: On site
  • Spa: On site ($)
  • Spa treatments: On site ($)
  • Water aerobics
  • Spa Kids - select treatments for kids accompanied by an adult ($)

Carretera Cancun

Chetumal Km 295

Playa del Carmen, Mexico

52-984-873-4444

51 km from CUN

    • 24 hour all-inclusive: Included
      • All meals plus snacks
      • Unlimited international and domestic drinks

    Pools

    • Adult-only pools: 1
    • Jetted pools: 1
    • Kids' pools: 1
    • Outdoor pools: 2
    • Waterpark: Included

    Water sports

    • Dive shop: On site ($)
    • Motorized watersports: On site ($)
    • Scuba diving: On site ($)
    • Snorkeling: On site

    Other sports

    • Aerobics: On site
    • Bicycles: On site

    Other activities

    • Beach activities: On site
    • Daily activities: On site
    • Games room: On site
    • Nightly entertainment: On site
    • Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
    • Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
    • Eco – Tour: enjoy a beautiful walking tour and discover the marvelous natural areas of our Eco-Resort.
    • Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
    • Intro scuba lessons in the pool
    • ATM
    • Business centre ($)
    • Concierge
    • Currency exchange
    • Dry cleaning ($)
    • Gift shop
    • Laundry services ($)
    • Medical services onsite ($)
    • Photo shop ($)
    • Tour desk
    • Car rental desk ($)
    • News stand