Valentin Imperial, Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14592 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great resort

    Reviewed by Tsveta K(Atlanta, Georgia) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The beach was beautiful and the grounds are very well kept! The resort is on the smaller end, which we honestly preferred. We stayed in building 4, and we were in the middle of everything. Less then 5 mins to the beach and all restaurants. The food was pretty good and the rooms are very nice. The staff however is what makes a difference, Rodolfo from the entertainment staff is always smiling and has the best attitude! If he is around, it is guaranteed that you'll have a good time! Elsi, the server in the buffet, is the sweetest! She anticipates needs and remembers you, even if she has helped you only once. Mariela, the hostess, truly amazing!! These three go above and beyond with customer service and are what truly made a difference during our stay!

    just perfect

    Reviewed by 645franzm(Basel, Switzerland) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    warm and friendly people , very nice Room and all the surroundings, great food, no rush , relax and enjoy , nice guests, . Service was exelent ! DINING IS NOT TO BEAT ! all what we dream from to have in vacation

    Best All Inclusive we have found

    Reviewed by AndreThePoolFool() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been back here four times and the property is impeccably maintained and the value is still the best for an upscale all-inclusive resort. Choose the "Privilege" package for phenomenal upgrades and extras like a personal pool side cabana with your name on it. This is an expansive resort with circulating golf carts to take you around. Biggest pool we have seen anywhere,

    Love!

    Reviewed by angelafX5836KM() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great beach, pool, and food! Ginger is my favorite restaurant with waiter Darwin! Alfonso, you are the man at breakfast....excellent service! Thank you Lorenzo for the awesome entertainment and water biking class and for helping me with my raft!

    Beautiful resort with excellent staff!

    Reviewed by maddiee123(Dallas, Texas) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First and foremost, this resort is HUGE. If you are looking for a compact resort that is easy to navigate, this is not for you. However, the seclusion in the jungle-like area makes for a very fun experience. This resort is about a 25 minute drive from the Cancun airport. Every restaurant requires men to wear pants in the evening. Every. Single. One. There was one night where it wasn't required at the one of 6 restaurants on the property. Very inconvenient for those who want to stay at the beach all day and then go to a buffet in conservative beach clothes. The rooms are very up to date with the latest technology and the latest in energy conservation. It is worth the extra money to stay at one of the upgraded rooms on the water because they are MUCH closer to the beach. The pool is huge, making it great for those that do not want to be involved in the daily pool activities. It is essentially divided in three parts by the two pool bars. The beach wait staff were always in a great mood and always so happy to serve us. However, if you rent a pavillion on the farther sides of the bar, you can easily be overlooked. Even when the beach activities were happening, the beach was very mild. Not a party resort. Mostly people 40+ in age. Bars are open until 2AM and room service is all inclusive. There is no option for 24 hour food. All in all, I had an amazing and relaxing time. I just prefer something a little smaller and easier to navigate.