Active Advisories
Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
Overview
Premier location on Union Square, in the heart of the city and just steps away from world class shopping and dining. This hotel features modern guest rooms with sophisticated décor and state-of-the-art technology providing the perfect place to unwind after exploring all the local attractions.
Resort fees include
- Daily Food & Beverage discount at the Market
- Macy's Visitor Savings Pass - 10% off all regular, sale & clearance-priced merchandise, with few exceptions
- Access to digital and world newspapers & 7500 specialty publications via INKL.com or Mobile
- Discounts on tours (see front desk for full details)
- Special San Francisco keepsake at departure
- Unlimited Domestic Phone Calls
- Package Deliveries (Up to 5 Packages)
Check in
3 p.m.
Check out
12 p.m.
Rooms
660
Inclusions
Rooms
Amenities
Front Exterior
Standard Room
Location
Reviews
Yellow water coming out of the bathtub faucet
Rachel T on Apr 10, 2024
We had some yellow water coming out of the bathtub, everyday when we started the first shower, for 5 days. Location and staff are great but the bathtub did leave a nasty taste on our trip especially as we weren't just staying overnight. It was very unfortunate as my husband and I are big Hyatt fans, and definitely did not expect this, especially with a stay at a Grand Hyatt. Internet was also very spotty when I had to work from hotel. Had to hotspot my phone and go to the capital one cafe nearby somedays as well.
Comfortable stay despite some obvious cost cutting
farawaymum (Sydney, Australia) on Apr 05, 2024
Stayed for 3 weeks so got to know the pros and cons of this hotel. CONS Resort fee is an absolute scam. No Hyatt loyalty acknowledgement, not event a friendly thank you that costs nothing. Mean and noticeable cutbacks to club lounge over the duration of stay seemed like poor decision by management. Slow internet, and the printing in both club lounge and business centre never worked. Probably the most incompetent and rip off/inaccurate checkout experience I have ever had to endure. Room was serviced very late sometimes , as late as 4 pm, which was a very in convenient time for me, had to ask specifically to be done in the morning. No security lift swipe system, felt like it was too easy for anyone to get into building. PROS I had Club Lounge access and it was great for breakfast although there was absolutely minimal rotation of the food during the 3 weeks.Also they cut back staff, quality and choice of snacks etc progressively during my stay. Club lounge staff were very helpful, a highlight! Loved the suite, it was on a high floor with a separate bedroom, extra bathroom, abundant hanging space, lovely bed, proper desk to work. Convenient location with easy access to lots of restaurants, cable car, muni buses , trams and trains etc. Homeless and crazies on the street not too intrusive, compared to say other hotel areas like Market Street.
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