TripAdvisor Traveler Rating

Beautiful, grand hotel. Receptionists friendly and polite. The room was beautifully decorated and had everything you needed. We really enjoyed our stay as hotel was central to all the ‘touristy’ sites. The reason I didn’t give 5 stars was due to the rude woman on the starlite room reception. We were told to go up and have a look at the view. We decided we would have a drink once there. Upon arrival we were told “You can look but not sit!” I was totally taken back by this. She was very rude and totally unprofessional. We decided to leave. This then but a dampener on the evening.

I visited this hotel for a business trip and I had a great experience. The location is really good with pharmacies, restaurants, bars, and a park all around the hotel. In addition, is very close to the Moscone Centre, walking distance to Chinatown, among other interesting locations. The facilities are well maintained, the hotel has a good bar and the service is really good.

The hotel was absolutely stunning! The pictures do not do it justice. The rooms are comfortable, quiet, and the hotel location was easy for food to be delivered if you opt out of eating at the hotel (which you should at least once during your stay!) Also, the staff were very friendly. We had a couple requests and the hotel staff did their absolute best to accommodate. I would definitely recommend for business or personal travel. Next time me and my husband are in the area, we will be looking to stay there again. Very satisfied with our experience.

Lovely hotel, nice decor. Conveniently located. Rooms not very sound proof, disturbed during the night but other than that a great stay. Valet convenient but expensive. Overall I would stay here again.

Thursday night, great value with Valet, including all of the various taxes, 266 out the door. Has a nice lounge (Starlite Lounge) on 21st floor with stunning city views, a great sports bar across the street and a friendly staff. A block from Union Square and a 12 minute walk to Powell Street BART station, We were able to also have a late checkout of 1 pm which is a plus. And we could leave our car there until 4 pm if we wanted to explore the city a little more before going home. We are definitely coming back to this hotel on our next San Francisco trip. Highly recommend. Only tiny drawback was the room and bathroom was incredibly small for being a King, but we weren’t in the room long enough for it to be a deal breaker.