Best Western Irazu Hotel & Casino

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1155 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Pay In Cash or your Credit Card Will Be Charged Twice Months Later

    Reviewed by IslandJimmy(Cutchogue, New York) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stayed at this hotel with my son using points, when I arrived I was told I had to pay for my extra guest $22.60. The A/C took hours to get cold, the front desk was sketchy. Now I check this months credit card statement and I have been charged $72.00 on 3/6/2020 fraudulently. I now have to get a new credit card and have lost all trust in Bestwestern.

    Yearly visit

    Reviewed by Tonypacifica() on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Been staying at this hotel, Always very nice. Edgar and Juan Carlos have been very helpful. My only complaint is that I wish I could reserve a specific room - the computer system doesn’t allow it. Otherwise I always have a great experience while I am there- breakfast buffet is excellent, please keep it.

    Simple standard hotel.

    Reviewed by Arcilio L(Miramar, United States) on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Good for low cost travellers looking a standard hotel with the basics for a short term stay and spend the night while being out most of the day working or touring. Amenities are limited and breakfast is not confortable. Restaurant is good.

    It Could be Better

    Reviewed by 7TravelDude(Irvine, California) on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The property is nice, however the lobby employees were not very helpful. They didn’t provide me the room I reserved and I overheard one of them tell the other to just give away other people’s reserved rooms which explains why they didn’t have my room. They ended up giving me a room similar to the one I reserved. The room wasn’t very clean and when we brought it to their attention they were able to address it. The highlight of the hotel was the staff in the breakfast area, they were delightful. Area is pretty safe. Water pressure goes out from time to time and it takes a minute or two to come back.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    It did what we needed it to do

    Reviewed by Annika-Soderfelt() on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A lovely stay. Quiet and comfortable, and conveniently located near good food(in addition to the denny's attached to the hotel). We only stayed one night, but it was a good stay, and we got a free drink at the hotel bar, so that was fun! It was a bit out of the city, so if you have a car that helps with the location. The breakfast is yummy and has a lovely view. It was a solid way to start our trip

    Individual ratings:

    Location

    Location-4

    Service

    Service-5