Caribe Hilton

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7519 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Birthday trip

    Reviewed by laurentI9414UP() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Awful experience ever since we got here. No one helped us with our luggage. Broken elevator. We had something special planned for a birthday that THEY offered to do for us, then told us they forgot and were sorry. Both hot tubs were broken and cold, not to mention filthy. Everything is way over priced and not your normal overpriced that you would expect on vacation. Food and service takes forever. Some staff barely acknowledges you... others are nice....Went to the spa and there was a dead frog and 3 dead huge black bugs as well as debris and leaves in the "whirl pool" which was also closed down after complaining. Horrible massage. Asked for a deep tissue and to focus on lower back and feet. It was a Swedish massage if that. A rub down with 20 seconds on my feet and MID back... not even lower back as requested. I am actually sitting here on my vacation at this very moment sad and disappointed still even being here. Such a waste. Asked for towels for the next day for a planned excursion and were denied. Food and beverage orders take forever. I feel more stressed from this vacation then before I even got here. Extra charges to our room just topped it off! I will never stay with Hilton again.

    Best Pool Bar

    Reviewed by X1746KUjims(West Dundee, Illinois) on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for my wife’s birthday. The bartenders were the best I have ever had or seen. Hiram, our bartender night one and the last day, was so funny, personable and a world class mixologist. Diana, our bartender for her actual birthday, went above and beyond. Overall if you ever go ask for these two, by name, they are great. If we ever travel back we would go see them even if we were not staying there.

    Beautiful hotel

    Reviewed by Salonso5(Miami, United States) on Dec 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our experience to the island was great because of the staff. From the waiters to the cleaning staff they are all very friendly and willing to answer any questions. The bartenders make great drinks the staff for the tours are excellent especially Genesis that gave us many ideas for us to do during our trip. The open concept in the lobby is such a great idea and the live bands they have are great. I recommend this hotel highly

    Best start to our cruise vacation

    Reviewed by Amy H(Atlanta, Georgia) on Dec 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time at this place! Pools were amazing. Service at the bar was prompt. They even brought out broth and snacks without our asking. The rooms were quieter than I expected and the bathroom was palacious. If we are back in the area, I would not hesitate to stay here again.

    Beautiful facilities

    Reviewed by milagrosmartinez9() on Dec 01, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful place. Best with pool and secure beach with direct and private access. A variety of restaurants, rooms with sufficient spaces. Well located in the center of the city and close to many city atractions

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-4