Caribe Hilton

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7694 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Top Notch Service

    Reviewed by Amy H(Tennessee) on Sep 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here 3 nights before a cruise. Absolutely gorgeous hotel. Stunning grounds and view. Staff was very friendly and committed to a superb customer experience. The morning we checked out to board our cruise my mom noticed her Pandora bracelet was open and she was missing a charm I had given her for Mother’s Day. We searched the area where we were when she noticed it, but could not find the charm. At checkout I reported the charm missing to security, although I thought it was a long shot that we would ever see it again. A few weeks later I had a call from security at Caribe - they had found the charm! This team definitely went above and beyond! Highly recommend Caribe for your stay. Grab a piña colada while you are there!

    Points forever

    Reviewed by skc1020(Durham, Pennsylvania) on Aug 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend (diamond) and I decided to use his points for a spring break trip - this did not disappoint. We were immediately upgraded to a spacious ocean front room with a balcony. The hotel itself is beautiful - a spacious indoor / outdoor lobby that has a modern feel and multiple restaurants. The resort is gated and has security 24/7. It is very spacious and well-maintained. We stayed at the intercontinental (for comparison) and what that resort lacked this resort made up for. They have a plethora of space - especially outside and you do not feel like you’re on top of other vacationers. They provide beach chairs, towels etc. every day for guests and have a modern swim up bar and beach drink services. The beach also had cabanas for rent if you were interested. There was a complimentary happy hour for gold and diamond members (Hilton for life) which was very nice! You will not find another resort (paying using points) that gives you as much as the Caribe does. The best part is it’s a US territory so no customs or passport needed (time saver). It’s modern, clean and very well maintained!

    Filthy HVAC Filters

    Reviewed by ATLjet() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Upon entering my room, I went to adjust the thermostat and noticed the closet to the HVAC unit was unlocked, so I opened it to find a filter that looks as if it may not have been changed in over a year. Also, the blue side of the filter media is the side that goes toward the coil and is, therefore, the side that will have whatever is on it blown into the room.

    Individual ratings:

    Location

    Location-2

    Service

    Service-1

    Great Service - but a bit off the beaten path

    Reviewed by RickH26757(Romney, West Virginia) on Jun 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Note: This is a pre-COVID-19 lock-down review and some things may have changed. The Caribe Hilton is nice resort hotel, and the staff - especially Hiram Avila at the outside bar - is very accommodating. (More below.) Down side: Not a lot of things that are close enough to walk to ... including alternatives to the onsite dining. However, note to the Uber savvy traveler, despite the warnings about Uber not being very available it IS... even at the airport. The room was nice and looked over the old Fortin de San Jeronimo del Boqueron, the staff very helpful, and the grounds are well kept. One of their best "promoters" is Hiram Avila at the outside bar. Hiram is very friendly, outgoing, makes everybody feel welcome and after a little while you feel that Hiram and you have been friends for a long time. We probably spent way too many hours at the bar because of Hiram. :-) (He also makes a great Pina Colada.) I would stay here again, but now know that with an Uber I can travel further away.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Service

    Service-5

    Do not go to this hotel

    Reviewed by 61carmeni() on Jun 11, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed with my husband this last Thanksgiving. I have stayed there about 10 times even took my grandchildren. First thing when we got to our room all appliances were disconnected lamps TV okay so we found it strange but went around and plugged everything in. Next thing we used the bathroom and it did not flush. Called the desk they did come and fixed it. The next day we went to the pool area and the pool bar was closed they went home it was 11:00 o’clock also the restaurant was closed. The next thing the air stopped working and the smell of mold was terrible caused me to have an asthma attack. Again we complained and they fixed the air. Next thing we were in our room late at night and someone tried to open the door we kept telling the person they had the wrong room but they kept pushing the door. We called security and they said it was okay because they did not have the key card so they could not get in. That was not okay to us so we had to tell them to come check the lock by the way they don’t have cameras in the hallways. We ere very disappointed and we will not go back the place is in disrepair they never finished construction after Maria there are many rooms still not in use. Everything is damaged and mold is growing on the carpeting. Stay away don’t give them your money like my husband and I did

    Individual ratings:

    Location

    Location-5

    Service

    Service-1

    Value

    Value-1