Pacific Gateway Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1892 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Layover with my Family

    Reviewed by Flyer478404() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Wish they would have told me I left my pillow in the room. Extraordinary customer service would have shipped it back home to me. This was an average hotel stay. Just spent the day to relax in a room on a long layover.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Skip the catering

    Reviewed by konav614(Campbell River, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is nice and clean and most of the staff are friendly. I would not however recommend the catering for events at this hotel or the restaurant. The food was terrible. The location is great and there are walking trails near by.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-4

    If you have a pet do not stay here

    Reviewed by pellio719180() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They charged $40 plus tax for our small dog to stay one night, the booking site did not mention this. The staff took no care or responsibility of the charge, we could not cancel the booking as it was too late.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    Évaluation

    Reviewed by adelle897() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    For the price the rooms are not extravagant Given wrong wrong on booking. Pd extra for a marina view and was given a view of the parking lot Shuttle to the airport was amazing though Check in took a long time

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    great stay

    Reviewed by sharlyn2019() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great stay. the rooms were very clean and the staff were very friendly. we went to the bar and the 2 fellows on were very nice and very entertaining.missed the young lady that was usually on as she was on holidays.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5